At a Glance
- Tasks: Manage customer accounts and ensure seamless order processing from start to finish.
- Company: Established Fife-based company with a focus on customer service.
- Benefits: Competitive salary of up to £33k plus excellent benefits and flexible working.
- Other info: Office-based Mon-Thurs, work from home on Fridays finishing at 2pm.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service or sales within supply chain is essential.
The predicted salary is between 33000 - 33000 £ per year.
Our well-established Fife-based client is seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Your key duties will include:
- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account-related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities to align supply with demand
- Identify opportunities to improve processes and enhance customer experience
To be suitable for this busy and challenging role you will have the following key skills and experience:
- Experience in a Customer Service/Sales/Accounts admin role within supply chain, logistics
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator, able to build relationships both internally and externally
- Commercial awareness with the ability to manage priorities and make decisions
- Experience with forecasting, planning, or order management systems is advantageous
- Proactive, solutions-focused mindset with a continuous improvement approach
You will receive a highly competitive salary of up to £33k (doe) + excellent benefits. The role is office based Mon-Thurs and Friday from home finishing at 2pm.
Please send your CV and application for consideration.
Hybrid Customer Sales & Order Management Specialist in Kirkcaldy employer: Avenue Recruitment
Join our dynamic team in Fife, where we prioritise a customer-centric approach and foster a collaborative work culture. As a Hybrid Customer Sales & Order Management Specialist, you will benefit from a competitive salary and excellent perks, while enjoying opportunities for professional growth in a fast-paced environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Sales & Order Management Specialist in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in customer service and order management. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and proactive mindset, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Sales & Order Management Specialist in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Hybrid Customer Sales & Order Management Specialist. Highlight your experience in customer service and supply chain, and don’t forget to showcase those organisational skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Share specific examples of how you've managed accounts or improved processes in previous roles.
Show Off Your Communication Skills:As a key point of contact, strong communication is essential. In your application, mention any experiences where you’ve successfully built relationships or resolved customer queries. We want to see that you can connect with both customers and colleagues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Avenue Recruitment
✨Know Your Customer Accounts
Before the interview, take some time to research the company’s customer accounts and their supply chain processes. Understanding their key clients and how they manage orders will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Sales & Order Management Specialist, strong communication is key. Prepare examples of how you've effectively managed customer relationships or resolved issues in the past. This will highlight your ability to be the primary contact for account-related communication.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational and multitasking skills. Be ready to discuss specific strategies you use to manage multiple accounts and ensure timely order fulfilment. Mention any tools or systems you’ve used to keep track of performance metrics like OTIF.
✨Emphasise Your Problem-Solving Mindset
The company values a proactive, solutions-focused approach. Think of instances where you identified opportunities for process improvements or enhanced customer experiences. Sharing these examples will show that you’re aligned with their continuous improvement philosophy.
