At a Glance
- Tasks: Manage customer relationships and maximise sales opportunities in a growing team.
- Company: Established Kirkcaldy-based company with a focus on growth and development.
- Benefits: Highly competitive salary, excellent benefits, and training for career advancement.
- Other info: Opportunity to lead a team and implement improvements based on customer feedback.
- Why this job: Join a dynamic team and progress your career in sales leadership.
- Qualifications: 5+ years in sales/customer service and experience in team management.
The predicted salary is between 35000 - 45000 € per year.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales adviser to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view of progressing into Internal Sales Team Leader/Inside Sales Manager roles.
Responsibilities
- Take incoming sales enquiries professionally and offer product advice as required.
- Prepare customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
- Obtain pricing and availability from suppliers for non‑stock items as necessary.
- Ensure all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Focus on cross‑marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels, and incoming call queues; provide back‑up phone support as required.
- Act as first‑line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Process sales orders quickly and accurately, working in line with company procedures.
- Deal with and resolve customer issues speedily and document and report them to the team supervisor as necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications
- 5+ years experience in sales/customer service.
- 2+ years experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over‑achieving quota.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi‑task, prioritise, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
Benefits
You will receive a highly competitive salary (DOE) + excellent benefits, training and development. This role will suit someone looking to grow and develop their career to the next level!
Senior Internal Sales Adviser in Fife employer: Avenue Recruitment
Join a dynamic and growing sales team in Kirkcaldy, where your contributions will be valued and rewarded. Our company fosters a supportive work culture that prioritises employee development, offering excellent training and career progression opportunities, including potential advancement to leadership roles. With a competitive salary and comprehensive benefits, we are committed to creating a fulfilling and engaging workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Internal Sales Adviser in Fife
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Internal Sales Adviser role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. Think about how you would handle customer complaints or upselling opportunities. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your CRM skills! Be ready to discuss how you've used CRM systems in past roles. Highlight your attention to detail and how it helped improve customer satisfaction. This is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Internal Sales Adviser in Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Internal Sales Adviser role. Highlight your sales experience, especially any leadership roles you've had, and showcase how you've maximised product take-up in previous positions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific achievements that demonstrate your ability to manage customer relationships and drive sales.
Show Off Your CRM Skills:Since we rely heavily on CRM systems, make sure to mention your familiarity with them. Share examples of how you've used CRM tools to enhance customer interactions and improve sales processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Avenue Recruitment
✨Know Your Products Inside Out
Make sure you’re well-versed in the products you'll be discussing. Research the company’s offerings and think about how you can up-sell or cross-sell them. This will not only show your enthusiasm but also your ability to maximise sales opportunities.
✨Master the CRM System
Familiarise yourself with CRM systems, as they are crucial for recording customer interactions. Be prepared to discuss how you’ve used CRM tools in the past to manage customer relationships and track sales progress.
✨Showcase Your Leadership Skills
Since this role involves team management, be ready to share examples of how you've led a team or handled customer service complaints. Highlight your ability to balance call volumes and maintain service levels while supporting your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints. Think of specific instances where you resolved issues effectively and follow up to ensure customer satisfaction. This will demonstrate your customer orientation and ability to adapt.
