At a Glance
- Tasks: Welcome members and guests, manage bookings, and support dynamic events.
- Company: Avenue HQ, a vibrant network of inspiring workspaces.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Join a fun, energetic team and make a real impact in a thriving workspace.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Avenue HQ was founded with a vision to create inspiring, flexible workspaces that reflect the way we work today. From ambitious start-ups and growing SMEs to established businesses, our members span industries and sectors whilst sharing a common mission to thrive. Since opening our first site in Liverpool, Avenue HQ has grown into a network of award-winning workspaces in Leeds & Liverpool, offering private offices, coworking, meeting rooms, event spaces, and virtual services. With over 500 workstations and vibrant communities in each of our spaces, we provide more than a desk - we welcome members into an environment that drives success.
Are you looking for a new challenge in an exciting, dynamic workspace that values its people and where you can truly make a career? We're recruiting for a Receptionist (or Host as we call them internally!) to start as soon as we find the right person. Our Reception’s day will follow our members' needs with our Welcome desk open from 8am-6pm Monday-Friday to help deliver a sleek experience for our members and guests. This role has the capacity to change day-to-day with no job too big or small depending on what is happening within the space on any given day. Through hosting dynamic member events for our clients, you'll have the opportunity to make the role your own too!
You’ll resolve issues as they arrive, run errands, complete office admin duties and keep Avenue HQ looking and running at a high standard by completing daily checklists for upkeep. An important part of this role is knowing the day's timetable in and out, to set up for meetings and events, welcome visitors to site, offer assistance to members and staff and keep the workspace looking and feeling fresh. This is a hands-on professional position that would suit a reliable person from a hotel, service or office environment. All necessary training will be provided, but your drive is all your own!
Duties:- Greet and assist members, guests, and visitors with a warm and professional demeanor
- Handle incoming calls, emails, and inquiries, directing them as needed
- Handle bookings from enquiry stage through to invoicing and payment
- Know the day's timetable and bookings to facilitate the day's activities
- Get to know our members to help create a positive and professional work environment
- Set up meeting rooms and event spaces, tidy and rest rooms after
- General housekeeping of shared spaces
- Handle incoming and outgoing mail and deliveries
- Resolve issues as they arise - passing on the relevant departments
- Handle enquiries for bookings and memberships
- Complete site tours for prospective clients
- Process onboarding of new members from start to finish
- Address and resolve any member concerns or elevate them when needed
- Bi-weekly stock checks, restocking site as necessary
- Helping members with general daily queries
- Help organize and support coworking events, networking sessions, and community activities
- Work collaboratively and support the wider operations team, Marketing and Sales teams to deliver Avenue HQ products and services with general admin and site tasks
Prior experience in customer service, front desk, or office administration (experience in coworking, hospitality, or similar is a plus). Proficiency in Google Suite software. Excellent communication and interpersonal skills. Strong multitasking and problem-solving abilities. A positive, professional, and proactive attitude. This role offers a rewarding environment for organized individuals eager to contribute to a professional team. We value proactive candidates who demonstrate excellent communication skills and a positive attitude towards their work.
Receptionist in Leeds employer: Avenue HQ
Avenue HQ is an exceptional employer that fosters a vibrant and dynamic work culture, where every team member is valued and encouraged to thrive. As a Receptionist, you'll enjoy a hands-on role in a supportive environment that prioritises employee growth through training and opportunities to engage with our diverse community. Located in the heart of Liverpool and Leeds, our award-winning workspaces not only provide a platform for professional development but also create a welcoming atmosphere that inspires collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out Avenue HQ's social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your greeting! As a Receptionist, you'll be the first point of contact for members and guests. A warm, professional welcome can set the tone for their experience, so rehearse how you'd introduce yourself and handle inquiries.
✨Tip Number 3
Show off your multitasking skills during the interview. Share examples of how you've juggled multiple tasks in previous roles, especially in customer service or hospitality. This will demonstrate that you can handle the dynamic environment at Avenue HQ.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who can create a warm and welcoming atmosphere for our members.
Tailor Your Application:Make sure to tailor your CV and cover letter to the Receptionist role at Avenue HQ. Highlight any relevant experience in customer service or office administration, and don’t forget to mention your familiarity with Google Suite. We love seeing how your skills align with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant community at Avenue HQ!
How to prepare for a job interview at Avenue HQ
✨Know the Company Inside Out
Before your interview, take some time to research Avenue HQ. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. This will demonstrate your ability to handle the dynamic nature of the role.
✨Practice Your Multitasking Techniques
The job requires juggling various tasks simultaneously. Think of scenarios where you've successfully managed multiple responsibilities. During the interview, share these experiences to highlight your multitasking and problem-solving abilities.
✨Bring a Positive Attitude
Avenue HQ values a proactive and positive approach. Make sure to convey your enthusiasm for the role and your willingness to contribute to a vibrant community. A friendly demeanour can go a long way in making a great impression!
