SEM - MIDLANDS

Avensys is the UK’s largest independent bio-medical engineering company. We are medical device experts and we’re proud to play our part assisting healthcare providers across the UK and abroad. Our offering is simple, we can take care of all of your medical device needs including supply, maintenance, resale/disposal and training – leaving our customers to focus on providing excellent patient care.

Independence means that we are not aligned with any particular manufacturers, and consequently, we only ever seek to provide the best service for our customers. We make sure that devices are kept in service and that any device procured through Avensys is the one that best suits our customers requirements – not the one that works best for us.

When dealing with medical devices, mistakes can cost lives, which is why our culture puts staff training at the forefront of what we do. We believe providing first-class training to our employees empowers them to provide the premium, reliable service that we strive for and is the best way to guarantee patient safety. We are dedicated to providing the highest quality service in the industry. As an ISO9001, ISO13485 and ISO14001 accredited company, you can rest assured that our processes, environmental credentials and systems infrastructure are of the highest standard and that you will receive industry-leading services, excellent communication and total regulatory compliance.

We have an exciting opportunity for an experience Senior Engineer/Senior Manager to join our Engineering Team. This role is based at our Head Office in Kidderminster, with some field work required.

THE ROLE

The Senior Engineering Manager is responsible for operational leadership, technical oversight and service delivery of all Biomedical and Dental engineering activities within the Midlands region, and Ultrasound. The role has accountability for engineer performance & utilisation, resource planning, customer satisfaction, technical standards, compliance, training and development, corrective maintenance performance and service contract delivery. The post holder will lead the regional engineering team whilst acting as the primary triage and escalation point for corrective maintenance calls, ensuring the appropriate allocation of resources, technical support and customer communication. The role is responsible for developing engineering capability, driving operational efficiencies, ensuring compliance with company procedures and maintaining high levels of service excellence across all contracts.

KEY RESPONSIBILITIES

• Lead and manage all engineering activities across Biomedical and Dental modalities within the region
• Lead and manage all engineering activities within Ultrasound
• Manage engineer resources, utilisation, productivity, performance and workload allocation to ensure contractual service deliveries are achieved
• Ensure engineering activities are delivered in line with contractual KPI’s, service levels and customer requirements
• Escalate operational risks and contract issues promptly
• Ensure the operational team is supported and at the highest possible level of operational effectiveness
• Ensure the completion of scheduled PPM maintenance, servicing and modification with resources available
• Act as the regional triage point for corrective maintenance calls
• Review corrective maintenance jobs and prioritise based upon clinical risk, operational impact and contractual requirements
• Provide technical leadership, guidance and support to engineers
• Develop Avensys Equipment Support Procedures and technical guidance documents and best practice standards
• Lead all people management activities including performance management, attendance management, development planning, employee relations and competency management for the team
• Maintain oversight of technical standards across all engineering disciplines
• Ensure engineers maintain technical competencies and update the training matrix
• Coordinate manufacturer and OEM training opportunities
• Control workshop workflow and turnaround times
• Ensure calibration, maintenance and control of test equipment inventories
• Maintain strong customer relationships and support contract performance, mobilisation, retention and business development activities
• Ensure best practise in the maintenance, control and observance of engineering processes and procedures for servicing and repair
• Maintain safe working practices throughout the region Manage overtime, On-Call rota and resource costs effectively
• Manage van stock required for the servicing and repair of medical equipment
• Operate in accordance with Company Policies and Procedures Liaise with the Service Contracts Manager for externally supported equipment and manufacturers' maintenance contracts
• Provide the appropriate clinical staff with the latest technical advice and assistance Mentoring of Apprentices, to include face to face on the job training alongside telephone support
• Work closely with Customer Service Representatives to ensure Avensys serves our customers to the highest possible level
• Control of all equipment publications and manufacturers' technical information, ensuring that all amendments are carried out as necessary.

ABOUT YOU

• Significant experience managing medical engineering operations
• Strong technical knowledge of Biomedical, Ultrasound and Dental equipment
• Strong leadership and people management skills
• Experience in leading multidisciplinary engineering teams across multiple locations
• Ability to make sound decision and manage competing priorities in a fast-paced operational environment
• Ability to motivate, develop and support high performing teams Strong fault-finding and technical troubleshooting capability
• Excellent customer relationship and communication skills
• Skilled in resolving operational issues
• Advanced planning and organisational skills
• Strong data analysis and reporting capability
• Knowledge of ISO9001, ISO13485 and ISO14001 requirements
• Understanding of MHRA guidance and medical device regulations
• IT literacy, including Microsoft Office

THE TERMS

• Contract Term: Full Time
• Hours of Work: 37.5 per week, Monday to Friday - 1 hour unpaid lunch break
• Annual Leave: 25 days holiday + bank holidays (rising with service to a maximum of 28 days)
• Benefits: Pension scheme, Cycle to Work Scheme, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.

You will be required to proof of right to work in the UK.

If you think you could be the right person to join our friendly team, we would love to hear from you.

A Note from Us Due to the high volume of applications, we may not be able to offer individual feedback. However, if your application is successful, you’ll be contacted within seven working days.