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For Companies At a Glance
- Tasks: Manage Service Requests, collaborate with teams, and enhance workflows for better efficiency.
- Company: Join Avensys, a top IT services provider with a global reputation and diverse client base.
- Benefits: Enjoy remote work flexibility, skill development, and a balanced work-life environment.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Proven experience in IT and familiarity with ServiceNow processes are essential.
- Other info: This is a contract position based in the UK, perfect for tech-savvy individuals.
The predicted salary is between 42000 - 84000 £ per year.
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking for ServiceNow professionals who have a proven track record in the IT industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.
Role: ServiceNow
Location: UK
Role Type: Contract
Work Setup: Remote
Responsibilities:
- Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of ServiceNow.
- Collaborate with Service Desk and Ops Teams for Request Management Process activities.
- Ensure that Global IT Production Services and partners are following the Request Management process correctly.
- Governing Request Catalogues, Forms & Workflows to maintain currency and consistency.
- Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience.
- Deliver training courses related to Request Management to all IT delivery teams.
- Identify and manage continual improvement opportunities from a process, tooling & organisational perspective.
- Provide Reports and Management Communication to ensure the correct and timely fulfilment of Service Requests.
- Resolve escalations from stakeholders where required.
- Identify tooling opportunities to enhance the process.
- Sponsoring, designing and change managing the process and its metrics.
- Ensuring that appropriate process documentation is available and current.
- Defining appropriate policies and standards to be employed throughout the process.
- Periodically auditing the process to ensure compliance to policy and standards.
- Periodically reviewing the process strategy to ensure that it is still appropriate and change as required.
- Communicating process information or changes as appropriate to ensure awareness to all stakeholders.
- Providing process resources to support activities required throughout the service lifecycle.
- Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process.
- Addressing issues with the running of the process.
- Own and manage the process roadmap - Identifying improvement opportunities for inclusion in the CSI Register - Working with the CSI manager and process managers to review and prioritize improvements in the CSI Register.
ServiceNow Engineer employer: Avensys Consulting
Contact Detail:
Avensys Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Engineer
✨Tip Number 1
Familiarise yourself with ServiceNow's features and functionalities. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former ServiceNow Engineers on platforms like LinkedIn. Engaging with professionals in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest trends and updates in IT service management and automation. Being knowledgeable about industry advancements can set you apart from other candidates and show that you're proactive.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlighting your experience with process enhancements will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace ServiceNow Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and specifically with ServiceNow. Include any certifications or projects that demonstrate your expertise in request management processes and automation.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific responsibilities mentioned in the job description. Explain how your skills align with their needs, particularly in areas like process improvement and stakeholder communication.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've resolved escalations or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Continuous Improvement Experience: Mention any experience you have with continual improvement initiatives. Discuss how you've identified opportunities for process enhancements and the impact those changes had on efficiency and effectiveness.
How to prepare for a job interview at Avensys Consulting
✨Understand ServiceNow Inside Out
Make sure you have a solid grasp of ServiceNow functionalities, especially around request management and automation. Be prepared to discuss specific features and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've resolved complex requests or escalations in previous positions. Highlight your ability to identify improvement opportunities and how you've implemented changes successfully.
✨Familiarise Yourself with SLAs and OLAs
Since the role involves ensuring fulfilment according to defined SLAs/OLAs, brush up on what these mean and how they impact service delivery. You might be asked how you would handle situations where these are at risk.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role, so think about times you've worked with cross-functional teams. Be ready to discuss how you communicate process changes and ensure all stakeholders are informed.
