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- Tasks: Provide top-notch customer service and manage account-related queries.
- Company: Join a leading Banking Group with a focus on personal loans.
- Benefits: Flexible part-time hours, potential for permanent role, and career growth.
- Why this job: Perfect for those wanting to kickstart their career in financial services.
- Qualifications: Previous call centre experience and a strong customer service background.
- Other info: Great opportunity to develop skills in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
We are currently seeking a motivated and customer-focused Customer Service Representative to join a leading Banking Group supporting Personal Loans account holders.
This is an excellent opportunity for individuals with call centre experience looking to grow within financial services.
- Deliver exceptional customer service while handling account-related queries
- Manage and update customer information accurately in line with company policies
- Meet Key Performance Indicators including Average Handling Time (AHT)
Previous Call Centre / Contact Centre experience
Strong Customer Service background
Financial Services customer support experience
Personal Loans servicing experience
Customer Records Management experience
Part Time Evening and Weekends Customer Care Assistant in Newcastle upon Tyne employer: Avensys Consulting
Contact Detail:
Avensys Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Newcastle upon Tyne
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent news can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or account-related queries, as this will help you feel more confident during the interview.
✨Tip Number 3
Dress appropriately for the interview, even if it's a virtual one. Looking professional can boost your confidence and make a great first impression on your potential employer.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Skills: When filling out your application, emphasise your ability to manage customer queries and update records accurately. We love candidates who can demonstrate their understanding of key performance indicators, so don’t forget to mention those!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Avensys Consulting
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal loans and the financial services industry. Brush up on common account-related queries and how to handle them. This will show your potential employer that you're not just a customer service whiz but also knowledgeable about the field.
✨Showcase Your Call Centre Experience
Be ready to discuss your previous call centre roles in detail. Highlight specific situations where you delivered exceptional customer service or resolved difficult issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Accuracy and Attention to Detail
Since managing and updating customer information is crucial, be prepared to talk about how you ensure accuracy in your work. Share examples of how you've maintained records in past roles and any systems or processes you used to keep everything organised.
✨Prepare for Performance Metrics
Familiarise yourself with key performance indicators like Average Handling Time (AHT). Be ready to discuss how you've met or exceeded these metrics in your previous jobs. This shows that you understand the importance of efficiency in customer service and are committed to achieving targets.