Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, helping them with personal loans and account queries.
- Company: Join a dynamic team in Newcastle Upon Tyne focused on outstanding customer service.
- Benefits: Earn £15 per hour, with overtime pay and a supportive work environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in call centres or customer service is essential; financial service experience is a plus.
- Other info: Enjoy a collaborative atmosphere with opportunities to grow your skills.
Role: Customer Service Agent
Location: Newcastle Upon Tyne
Type: 06 Months Contract – Inside IR35
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Acting as first point of contact for Personal Loans account holders via inbound calls.
Take responsibility for managing customer information in line with GDPR experience.
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
Striving to ensure a first-outcome resolution for our customers.
Able to work in a fast-paced environment while ensuring that processes & procedures are followed.
Can ensure that customer records are kept accurate and up to date.
Able to achieve Key Performance Indicators such as Average Handling Time.
Customer Service Representative in Newcastle upon Tyne employer: Avensys Consulting
Contact Detail:
Avensys Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle difficult customers or resolve issues quickly. This will prepare us for those tricky questions during the interview.
✨Tip Number 3
Show off our teamwork skills! Be ready to share examples of how we've collaborated with others to achieve great results. Employers love to see that we can work well with a team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can make a big difference and keep us fresh in their minds. Plus, it shows that we’re keen on the role!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. We love seeing enthusiasm and a bit of personality in your writing.
Showcase Team Spirit: Since we value teamwork, mention any experiences where you collaborated with others to achieve great results. We want to know how you can contribute to our awesome team dynamic!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Avensys Consulting
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a call centre context. Be ready to discuss your previous experiences and how they relate to handling customer inquiries, particularly in financial services.
✨Familiarise Yourself with GDPR
Since managing customer information is crucial, make sure you understand GDPR regulations. Be prepared to explain how you would handle sensitive customer data and ensure compliance during your interactions.
✨Showcase Teamwork Skills
This role requires collaboration, so think of examples where you've worked effectively in a team. Highlight how you contributed to achieving common goals and how you support your colleagues in delivering excellent service.
✨Prepare for Fast-Paced Scenarios
Expect questions about working under pressure. Prepare to share instances where you successfully managed multiple tasks or resolved issues quickly while maintaining quality service. This will demonstrate your ability to thrive in a busy environment.
