At a Glance
- Tasks: Handle customer calls, resolve issues, and maintain strong relationships.
- Company: Join a dynamic team in Newcastle Upon Tyne.
- Benefits: Competitive pay, overtime rates, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in call centres and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Role: Customer Service Agent
Location: Newcastle Upon Tyne
Type: 06 Months Contract – Inside IR35
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Responsibilities:
- Receives and places customer service telephone calls.
- Maintains solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolves customer complaints; managing database records; drafting status reports on customer service issues.
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Additional Responsibilities:
- Acting as first point of contact for Personal Loans account holders via inbound calls.
- Take responsibility for managing customer information in line with GDPR experience.
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
- Striving to ensure a first-outcome resolution for our customers.
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed.
- Can ensure that customer records are kept accurate and up to date.
- Able to achieve Key Performance Indicators such as Average Handling Time.
Help Desk Representative in Sunderland employer: Avensys Consulting UK
Join a dynamic team in Newcastle upon Tyne as a Customer Service Representative, where your enthusiasm for helping others will be valued. We offer a supportive work culture that prioritises employee growth, with opportunities for permanent positions after a successful performance review. Enjoy a flexible shift pattern that allows you to balance work and personal life while being part of a collaborative environment dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Representative in Sunderland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Avensys Consulting UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Avensys Consulting UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Help Desk Representative in Sunderland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Avensys Consulting UK.
How to prepare for a job interview at Avensys Consulting UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Avensys Consulting UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Avensys Consulting UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
