At a Glance
- Tasks: Handle customer enquiries and resolve queries in a fast-paced environment.
- Company: Established financial services operation with a supportive team culture.
- Benefits: Competitive pay, overtime opportunities, and a dynamic work environment.
- Other info: Onsite role in Newcastle with flexible shift patterns.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Previous call centre experience and strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels.
What we're looking for:
- Previous Call Centre / Contact Centre experience
- Strong Customer Service background
- Comfortable handling a high volume of inbound calls
- Experience working to KPIs and performance targets
- Strong communication and customer handling skills
Desirable:
- Financial Services or Banking experience
- Personal Loans experience
- Customer Records Management
- GDPR awareness
Please apply only if you are:
- Happy to work fully onsite in Newcastle Upon Tyne
- Able to attend a face-to-face interview
- Comfortable working a 37.5-hour rotating shift pattern
- Available to work shifts between 8am–8pm Monday to Friday and 9am–6pm Saturday & Sunday as part of a planned rota
In return, you'll join a supportive team environment with competitive rates and opportunities for overtime.
If you're interested and meet the above requirements, please apply with your latest CV or send me a direct message for further details.
Customer Service Agent in Sunderland employer: Avensys Consulting UK
Join a dynamic and supportive team as a Customer Service Agent in Newcastle Upon Tyne, where you'll thrive in a fast-paced environment dedicated to delivering exceptional customer service. With competitive pay rates, opportunities for overtime, and a strong focus on employee development, this role offers a rewarding career path in the financial services sector. Experience a collaborative work culture that values your contributions and fosters growth while you assist customers with their personal loan enquiries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Sunderland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Avensys Consulting UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Avensys Consulting UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent in Sunderland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Avensys Consulting UK.
How to prepare for a job interview at Avensys Consulting UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Avensys Consulting UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Avensys Consulting UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
