At a Glance
- Tasks: Handle customer queries and maintain accurate records in a fast-paced environment.
- Company: Established financial services operation with a supportive team culture.
- Benefits: Up to £15 per hour, overtime pay, and flexible shift patterns.
- Other info: Opportunities for overtime and career growth in a thriving industry.
- Why this job: Join a dynamic team and enhance your customer service skills while earning competitive pay.
- Qualifications: Previous call centre experience and strong customer service skills required.
The predicted salary is between 15 - 15 £ per hour.
HIRING Customer Service Agent - Newcastle Upon Tyne (Onsite)
6 Month Contract (Inside IR35)
Up to £15 per hour (DOE)
Overtime: 1.5x Standard Rate | Double Time Available
I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels.
- Previous Call Centre / Contact Centre experience
- Strong Customer Service background
- Experience working to KPIs and performance targets
- Financial Services or Banking experience
- Customer Records Management
- Comfortable working a 37.5-hour rotating shift pattern
✔ Available to work shifts between 8am–8pm Monday to Friday and 9am–6pm Saturday & Sunday as part of a planned rota.
In return, you'll join a supportive team environment with competitive rates and opportunities for overtime.
Evening Customer Service Centre Advisor (Part Time) in Newcastle upon Tyne employer: Avensys Consulting UK
Join our dynamic team in Newcastle Upon Tyne as an Evening Customer Service Centre Advisor, where we prioritise a supportive work culture and offer competitive pay rates alongside generous overtime opportunities. Our commitment to employee growth ensures that you will thrive in a fast-paced environment while delivering exceptional service to our valued customers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time) in Newcastle upon Tyne
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Avensys Consulting UK often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Avensys Consulting UK.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Avensys Consulting UK and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Avensys Consulting UK. A little light-heartedness can go a long way!
How to prepare for a job interview at Avensys Consulting UK
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
