At a Glance
- Tasks: Handle customer calls, resolve issues, and maintain strong relationships.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Earn £15 per hour, with overtime pay and flexible hours.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in call centres and customer service is essential.
The predicted salary is between 15 - 15 £ per hour.
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Receives and places customer service telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Resolves customer complaints; managing database records; drafting status reports on customer service issues.
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
- Acting as first point of contact for Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR experience
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Customer Service Representative in Newcastle upon Tyne employer: Avensys Consulting UK
Join a dynamic team in Newcastle upon Tyne as a Customer Service Representative, where your enthusiasm for helping others will be valued. We offer a supportive work culture that prioritises employee growth, with opportunities for permanent positions after a successful performance review. Enjoy a flexible shift pattern that allows you to balance work and personal life while being part of a collaborative environment dedicated to delivering exceptional customer service.
