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- Tasks: Assist customers with loan applications and provide top-notch service over the phone.
- Company: Join a major UK high street bank with a strong reputation.
- Benefits: Earn £15 per hour, enjoy flexible shifts, and no bank holiday work.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in call centres, customer service, and sales is essential.
- Other info: Great team environment with opportunities for career growth.
Location: Newcastle Upon Tyne, UK
Start Date: 24/11/2025
End Date: 22/05/2026 - 6 Month Contract with Potential for Conversion to Employee
Rate: GBP 15 Per hour – Inside IR35
We have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Needs Met Team to provide support to customers that call us with interest in taking out a loan via telephony application.
You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
As a Needs Met Agent, you will be expected to handle a variety of customer queries and processes regarding loan applications with professionalism and confidence while reporting to a Needs Met Supervisor for support if required. You will be directly responsible for helping to achieve contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
Our Needs Met Agents are expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for existing and new customers of Bank who are looking to apply for a new loan/refinance an existing loan.
- Take responsibility for managing customer information in line with GDPR experience.
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
- Striving to ensure a first-outcome resolution for our customers.
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed.
- Can ensure that customer records are kept accurate and up-to-date.
- Able to achieve Key Performance Indicators such as Average Handling Time.
- A proven record of sales experience.
- Ability to problem-solve on the go and able to readily adapt to customer needs.
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
- Sales Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
- Outbound Sales Centre Experience
Call Center Representative in Newcastle upon Tyne employer: Avensys Consulting UK
Contact Detail:
Avensys Consulting UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research the bank and its values so you can show off your knowledge during the interview. It’ll help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your phone skills! Since this is a call centre role, we should be ready to demonstrate our communication abilities. Try mock calls with friends or family to get comfortable handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to share examples of how you've tackled challenges in previous roles. We want to highlight our ability to adapt and find solutions on the go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Call Center Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your sales experience and any relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Needs Met Team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills and ability to work in a fast-paced environment.
Show Off Your Team Spirit: We love team players! In your application, share examples of how you’ve collaborated with others to deliver great customer service. This will show us that you’re ready to jump in and support your teammates at StudySmarter.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Avensys Consulting UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Center Representative. Familiarise yourself with common loan processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about your past experiences and how they relate to the job. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly during the actual interview.
✨Show Off Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully collaborated with others in previous jobs. Highlighting your ability to work well in a team will demonstrate that you’re a good fit for their Needs Met Team.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join their team.