Administrative Assistant in Newcastle upon Tyne

Role: Quality & Operational Support Coordinator

Location: Newcastle upon Tyne, NE27 0BY (Fully Onsite)

Contract: Minimum of 6 months, with the potential to convert to Employee after successful performance review.

Rate: 15-17 GBP Per Hr – Inside IR35 (Depend on Experience)

Your responsibilities may include:

• Supporting the maintenance of the operation’s Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.
• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalating appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach with accountability for producing accurate work.
• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.

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