At a Glance
- Tasks: Provide hands-on technical support and troubleshoot infrastructure systems in a dynamic environment.
- Company: Join a leading tech firm in London with a focus on innovation and collaboration.
- Benefits: Earn £15/hr, gain valuable experience, and develop your technical skills.
- Other info: Great opportunity for growth and learning in a supportive team atmosphere.
- Why this job: Kickstart your career in tech while making a real impact on infrastructure services.
- Qualifications: Bachelor's degree or equivalent experience; 1+ years in infrastructure technology preferred.
The predicted salary is between 15 - 15 £ per hour.
Work Location: London EC3A 2BJ (fully onsite)
Contract – Inside IR35 Rate: £15/hr
The candidate must be eligible for BPSS clearance.
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies, including but not limited to:
- Servers
- Storage
- Mainframe
- Networks
- AD
- SAP basis
- Public clouds
- Private clouds
- Datacentre technologies
- Containers
- Middleware
- DBs
- Modern Device Management
- Intelligent Collaboration
- IT (HW&SW) Asset Management Services
- Field Services
- Technical Service Desk
Responsibilities:
- Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
- Assist with infrastructure projects and assignments.
- Participate in basic monitoring and routine troubleshooting of infrastructure systems.
- Collaborate with team members to address infrastructure challenges and daily operational tasks.
- Support the creation and maintenance of infrastructure documentation.
- Develop and improve technical skills through on-the-job experience.
- Show eagerness to learn and gain expertise in infrastructure services.
- Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 1+ years of relevant work experience.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and technical knowledge.
- A continuous learner that stays abreast with industry knowledge and technology.
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.
Additional Responsibilities:
- Monitor and manage tickets, resolving incidents and fulfilling service requests.
- Analyze moderate to complex issues and take action to resolve, or route tickets to other IT resolver teams when necessary.
- Build, pre-stage, image and install PCs (desktops and laptops) and related hardware or software.
- Troubleshoot and resolve end user hardware & software problems.
- Provide expert level support in troubleshooting desktop peripherals in the environment (mobile devices, peripherals, etc.).
- Process requests, e.g., user provisioning, video conference setup, support, and other requests.
- Create/review/retire documentation: Standard Operating Procedures and Processes for use by the Sompo Service Desk and IT desktop support teams and IT end user training content.
- Provide support to clients on software and hardware platforms.
- Provide support to facilitate/moderate, with host/schedulers, Webex Events/Webinars.
- Interface with vendors for service of PCs and related hardware.
- Escalate complex issues as defined in standard operating procedures.
- Maintain an accurate full office hardware inventory in our ITSM tool.
Skills:
- Hardware & Software Troubleshooting
- PC Imaging, Deployment & Installation
- ITSM / Ticket Management experience (e.g., ServiceNow)
- Mobile Device Support (iPhone/Android)
- Video Conferencing / Webex Support
- Asset Inventory Management
- Infrastructure Support knowledge
- Strong customer service and communication skills
- Ability to analyze and resolve technical issues independently
- Experience supporting Windows-based environments
- Knowledge of user provisioning and desktop peripherals
- Documentation and SOP maintenance experience
- Ability to work in an onsite/client-facing environment
- CompTIA A+, Azure Fundamentals, or similar certifications preferred
Field Technical Support in London employer: Avensys Consulting UK
As a Field Technical Support Representative in London, you will join a dynamic team that values collaboration and continuous learning. Our company fosters a supportive work culture where employees are encouraged to develop their technical skills through hands-on experience and training opportunities. With a focus on infrastructure services, you will play a vital role in delivering exceptional support while enjoying the benefits of working in a vibrant city known for its innovation and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Avensys Consulting UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Avensys Consulting UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Avensys Consulting UK!
✨Direct Apply to Avensys Consulting UK
Let's not forget to apply directly through the Avensys Consulting UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Technical Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Avensys Consulting UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Avensys Consulting UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Avensys Consulting UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
