At a Glance
- Tasks: Handle customer calls, resolve issues, and maintain strong relationships.
- Company: Dynamic company in Newcastle with a focus on customer service.
- Benefits: Competitive hourly rate, overtime pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a fast-paced team and make a real difference in customer experiences.
- Qualifications: Experience in call centres and a passion for helping customers.
The predicted salary is between 23850 - 29150 £ per year.
Location: Newcastle Upon Tyne
Type: 06 Months Contract – Inside IR35
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Responsibilities:
- Receives and places customer service telephone calls.
- Maintains solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolves customer complaints; managing database records; drafting status reports on customer service issues.
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Additional Information:
- Acting as first point of contact for Personal Loans account holders via inbound calls.
- Take responsibility for managing customer information in line with GDPR experience.
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
- Striving to ensure a first-outcome resolution for our customers.
- Able to work in a fast-paced environment while ensuring that processes are followed.
Help Desk Representative employer: Avensys Consulting UK
Join a dynamic team in Newcastle upon Tyne as a Customer Service Representative, where your enthusiasm for helping others will be valued. We offer a supportive work culture that prioritises employee growth, with opportunities for permanent positions after a successful performance review. Enjoy a flexible shift pattern that allows you to balance work and personal life while being part of a collaborative environment dedicated to delivering exceptional customer service.
