At a Glance
- Tasks: Provide on-site and remote tech support for users and IT equipment.
- Company: Join a dynamic team in Edinburgh focused on innovative IT solutions.
- Benefits: Competitive pay, flexible work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement and skill development.
- Why this job: Make a real difference by solving tech issues and helping users thrive.
- Qualifications: 1-2 years in IT support, knowledge of Windows and networking basics.
The predicted salary is between 33865 - 41391 £ per year.
- Role: Field Services Engineer
- SC Clearance Required
- 150-180/day GBP – Inside IR35 (depend on experience)
Provide on-site and remote technical support for end-user computing devices, workplace technologies, and associated IT services.
The role is responsible for troubleshooting hardware and software issues, assisting users, maintaining IT equipment, and ensuring excellent customer service while adhering to service level agreements (SLAs)
- Services required but not limited to
- Device build and roll out
- Assist users in day-to-day troubleshooting
- Maintain IT Equipment
- Both software and hardware troubleshooting
- Onsite datacenter assistance hands and eyes
Essential
- 1–2 years' experience in an IT support or technical support role.
- Knowledge of Microsoft Windows 10/11.
- Familiarity with Microsoft 365 applications.
- Basic understanding of networking concepts (LAN, WAN, TCP/IP).
- Basic Active Directory experience.
- Experience supporting desktop and laptop hardware.
- Strong troubleshooting and problem-solving skills.
- Good verbal and written communication skills.
- Customer-focused approach.
Desirable
- ITIL Foundation certification.
- Comp TIA A+ certification.
- Microsoft Fundamentals certification.
- Experience with Service Now or similar ITSM platforms.
- Mobile device support experience.
Information Technology Support Technician in Edinburgh employer: Avensys Consulting UK
Join a dynamic team in Newcastle upon Tyne as a Customer Service Representative, where your enthusiasm for helping others will be valued. We offer a supportive work culture that prioritises employee growth, with opportunities for permanent positions after a successful performance review. Enjoy a flexible shift pattern that allows you to balance work and personal life while being part of a collaborative environment dedicated to delivering exceptional customer service.
