At a Glance
- Tasks: Be the friendly voice for customers, helping them with personal loans and account queries.
- Company: Join a dynamic team in Newcastle Upon Tyne focused on excellent customer service.
- Benefits: Earn £15 per hour, with overtime pay and a supportive work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth and development.
- Why this job: Make a difference by providing top-notch service and resolving customer issues quickly.
- Qualifications: Experience in call centres and a passion for helping others is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle Upon Tyne
Type: 06 Months Contract – Inside IR35
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Acting as first point of contact for Personal Loans account holders via inbound calls.
Take responsibility for managing customer information in line with GDPR experience.
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.
Striving to ensure a first-outcome resolution for our customers.
Able to work in a fast-paced environment while ensuring that processes are followed.
Customer Service Representative employer: Avensys Consulting UK
Join a dynamic team in Newcastle Upon Tyne, where we prioritise employee growth and development in a supportive work culture. As a Customer Service Representative, you'll enjoy competitive pay, flexible working hours, and the opportunity to make a real impact by delivering exceptional service to our customers. Our commitment to collaboration and excellence ensures that you will thrive in a fast-paced environment while being part of a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve issues quickly. Being prepared with examples will make you stand out as a candidate who can deliver outstanding service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Team Spirit:Since we’re all about collaboration, mention any experiences where you’ve worked well in a team. Highlighting your ability to work with others will show us you’re a great fit for our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Avensys Consulting UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a call centre context. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure their satisfaction.
✨Familiarise Yourself with GDPR
Since managing customer information in line with GDPR is crucial, make sure you understand the basics of data protection. Be prepared to explain how you would handle sensitive customer data responsibly.
✨Showcase Teamwork Skills
This role requires collaboration, so think of examples where you've worked well in a team. Highlight how you contributed to achieving a common goal and how you support your colleagues in delivering great service.
✨Prepare for Fast-Paced Scenarios
Expect questions about working in a fast-paced environment. Think of times when you had to manage multiple tasks or calls simultaneously and how you maintained quality service under pressure.
