Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, troubleshoot issues, and enhance user experience in a dynamic SaaS environment.
- Company: Aveni is an award-winning tech company revolutionising financial services with cutting-edge AI solutions.
- Benefits: Enjoy remote work, 34 days holiday, share options, and continuous learning opportunities.
- Why this job: Join a diverse team driving innovation in AI and make a real impact in financial services.
- Qualifications: Curiosity about tech, strong problem-solving skills, and some customer support experience preferred.
- Other info: We value diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 48000 £ per year.
Are you curious, analytical, and eager to grow in the world of SaaS and AI? We’re looking for a Junior Analyst to support our product and customer teams, helping to resolve technical issues, analyse support trends, and contribute to a best-in-class user experience for our clients.
Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity.
About The Role
As a Junior Analyst, you’ll play a vital role in supporting customers, troubleshooting technical issues, and helping to ensure the smooth operation of our B2B SaaS platform. Reporting to the Product Support Analyst, you’ll collaborate with both our internal teams and clients to identify issues, gather feedback, and help us continuously improve our products and processes.
What You’ll Be Doing
- Customer Support – Act as the first point of contact for our customers, responding to support requests with empathy and efficiency.
- Issue Logging & Prioritisation – Categorise and escalate issues as needed, ensuring high-priority queries are actioned swiftly.
- Technical Investigation – Help diagnose and troubleshoot technical problems with guidance from senior team members.
- Product Knowledge – Build a strong understanding of Aveni’s products to support users effectively.
- Collaboration – Work with engineering, product, and customer teams to improve our service and customer experience.
- Feedback & Documentation – Relay customer feedback to internal teams and contribute to support documentation, FAQs, and internal guides.
Requirements
What We’re Looking For
- A keen interest in technology, SaaS, and AI.
- Strong problem-solving skills and a proactive mindset.
- Clear, confident communication—able to explain technical concepts in simple terms.
- Some experience in a customer-facing or technical support role (internships or entry-level roles welcome).
- Familiarity with tools like HubSpot, CRM platforms, or ticketing systems (a plus).
- Knowledge of cloud services like AWS is beneficial but not required.
- A team player who’s comfortable working remotely and independently.
Nice to Have
- Prior experience in a B2B SaaS or financial technology environment.
- Interest in AI, natural language processing, or the future of automation.
- Exposure to trend analysis, dashboards, or support metrics.
- Curiosity about how technology impacts business and customers experience.
Benefits
What We Offer
- A collaborative and innovative work environment with career growth opportunities.
- 34 days holiday plus your birthday off (inclusive of bank holidays).
- Share options – we believe in shared success.
- Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do.
- Remote and flexible working – remote, co-working spaces, or a mix of both.
- Life insurance, income protection and private health care.
- Freebies and discounts at a range of retailers.
- Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support).
- Cycle to work scheme.
- Pension scheme (employer contribution matched up to 5%).
Join Us in Making a Difference
At Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about leveraging technology to drive positive change and want to be part of a team that’s shaping the future of financial services, we’d love to hear from you.
We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI.
Support Analyst employer: Aveni
Contact Detail:
Aveni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with Aveni's products and services. Understanding their technology, especially in AI and SaaS, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to articulate how you would approach troubleshooting can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Aveni on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 4
Stay updated on trends in AI and financial technology. Showing that you are knowledgeable about industry developments can impress interviewers and demonstrate your commitment to the field.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Support Analyst at Aveni. Familiarise yourself with their products and the technical issues you might encounter.
Tailor Your CV: Highlight any relevant experience in customer support or technical roles. Emphasise your problem-solving skills and any familiarity with SaaS, AI, or tools like HubSpot and CRM platforms.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for technology and your desire to contribute to Aveni's mission. Mention specific aspects of the job that excite you and how your background aligns with their needs.
Showcase Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to explain technical concepts simply. Use concise language and structure your application clearly.
How to prepare for a job interview at Aveni
✨Understand Aveni's Products
Before the interview, take some time to research Aveni's products and services. Familiarise yourself with their use of AI and NLP in financial services. This knowledge will help you demonstrate your interest and ability to support users effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical thinking and proactive mindset, as these are key traits for a Support Analyst role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, focus on clear and confident communication, as this is crucial for supporting customers and collaborating with internal teams.
✨Demonstrate Your Curiosity
Express your enthusiasm for technology, SaaS, and AI during the interview. Share any relevant experiences or projects that showcase your curiosity about how technology impacts business and customer experience.
