At a Glance
- Tasks: Be the go-to advisor for high-value clients, ensuring they succeed with our tech.
- Company: Join Aveni, a forward-thinking company transforming financial services with AI.
- Benefits: Enjoy 34 days holiday, share options, and continuous skills development.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients achieve their goals and drive innovation.
- Qualifications: Experience in Customer Success or Account Management in B2B SaaS is essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about building strong client relationships and driving business growth? We’re looking for a Senior Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships.
Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.
About the Role
As Senior Customer Success Manager, you’ll be the trusted advisor and primary point of contact for a portfolio of high-value clients. You’ll ensure they achieve their business outcomes using our technology, from onboarding and adoption through to renewal and expansion.
You’ll work closely with Product, Implementation, and Commercial teams to translate client needs into actionable insights, identify opportunities for account growth, and shape how we deliver success across our customer base.
Key Responsibilities:
- Own customer outcomes: Develop and execute success plans that ensure clients achieve measurable ROI and value from our platform.
- Drive retention and growth: Proactively manage renewals and identify opportunities for expansion, upsell, and cross-sell.
- Stakeholder management: Build trusted relationships with senior client stakeholders (C-suite, Operations, Compliance, etc.) and act as their strategic advisor.
- Customer advocacy: Represent the customer voice internally, influencing product roadmap and prioritisation based on real-world use and feedback.
- Adoption and engagement: Analyse usage data to identify adoption gaps and create strategies to drive engagement and maximise impact.
- Collaboration: Partner with Implementation and Product teams to ensure a seamless onboarding-to-value experience.
- Executive reporting: Prepare and deliver quarterly business reviews (QBRs) demonstrating outcomes, ROI, and alignment to client goals.
- Operational excellence: Contribute to the ongoing improvement of customer success processes, playbooks, and metrics.
About You
You’re an experienced, commercially minded customer success professional who thrives on helping clients succeed with complex SaaS solutions. You’re as comfortable in data-driven discussions as you are in boardroom conversations.
You’ll bring:
- Extensive experience in Customer Success, Account Management, or Consulting for a B2B SaaS company (enterprise/strategic accounts preferred).
- Proven track record of delivering retention, expansion, and customer value.
- Strong commercial acumen - able to identify opportunities for growth and negotiate renewals.
- Excellent relationship management skills with senior stakeholders.
- Ability to translate technical capability into business outcomes.
- Strong analytical and problem-solving skills; comfortable using data to drive decisions.
- Experience in financial services, fintech, or AI technology is advantageous but not essential.
- Excellent communication and presentation skills.
What We Offer
- A collaborative and innovative work environment with awesome career growth opportunities
- 34 days holiday plus your birthday off (inclusive of bank holidays)
- Share options – we believe in shared success
- Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do
- Remote and flexible working – remote, co-working spaces, or a mix of both
- Life insurance, income protection and private health care
- Freebies and discounts at a range of retailers
- Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support)
- Cycle to work scheme
- Pension scheme (employer contribution matched up to 5%)
Join Us in Making a Difference
At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI!
Senior Customer Success Manager employer: Aveni
Aveni is an exceptional employer, offering a remote-first working environment that promotes flexibility and work-life balance. With a strong focus on employee growth, Aveni provides opportunities for professional development and the chance to influence key strategies in the rapidly evolving AI sector for financial institutions. The company's commitment to innovation and collaboration makes it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success, especially with B2B SaaS. We want to see how your skills align with the role of Senior Customer Success Manager, so don’t hold back on showcasing your achievements!
Showcase Your Relationship Skills:Since you'll be managing high-value clients, it's crucial to demonstrate your relationship management skills. Share examples of how you've built trust with senior stakeholders and influenced decisions in previous roles. We love a good story!
Highlight Data-Driven Success:We’re all about using data to drive decisions, so make sure to include any relevant metrics or outcomes from your past experiences. Whether it’s retention rates or successful upsells, we want to see how you’ve made an impact through analytics.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Aveni
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their pain points and how the technology can help them achieve their goals. This will show your potential employer that you’re already thinking like a trusted advisor.
✨Showcase Your Success Stories
Prepare specific examples of how you've driven customer success in previous roles. Highlight measurable outcomes, such as retention rates or revenue growth, to demonstrate your impact. This will help you stand out as a candidate who delivers real value.
✨Master the Art of Stakeholder Management
Be ready to discuss how you build relationships with senior stakeholders. Share strategies you’ve used to engage C-suite executives and how you’ve influenced decisions based on customer feedback. This is crucial for a Senior Customer Success Manager role.
✨Data-Driven Decision Making
Brush up on your analytical skills and be prepared to discuss how you use data to drive customer engagement and adoption. Bring examples of how you’ve identified gaps and created strategies to address them, showcasing your problem-solving abilities.
