Help Shape the Future of AI in Financial Services
Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows.
We've been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors and commercially supported by major financial institutions, we're scaling quickly as adoption of AI in financial services accelerates.
Our platform helps some of the UK's largest financial institutions deploy AI safely within FCA-regulated environments, powering everything from compliance monitoring to AI-driven adviser guidance.
The Opportunity
We're looking for an experienced Head of Customer Success to lead and grow our Customer Success team as we scale. At Aveni, we want customers who don't stay with us because switching is a hassle, we want them staying because the experience we give them is genuinely worth it, and recommending us because of it. This role carries real weight in making that true, and it calls for ambition and energy, not just steady management.
In this role, you'll build a high-performing team and a scalable operating model that ensures customers consistently realise measurable value from Aveni's AI platform. Working closely with Sales, Product, Implementation and Support, you'll own customer retention, customer health and long-term value creation while acting as the executive voice of the customer across the business — setting the standard for what an exceptional Aveni customer experience feels like, and holding the rest of the company to it
What You'll Do
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Lead and develop a high-performing Customer Success team, creating a culture of accountability, coaching and continuous improvement — including a structured coaching and mentoring programme that helps CSMs grow in confidence and capability as the team scales.
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Own the Customer Success operating model, customer lifecycle and engagement framework, including how we segment and serve customers across different verticals and
Remote Head of Customer Success in Maidstone employer: Aveni
Aveni is an exceptional employer, offering a dynamic and inclusive work culture that empowers employees to tackle meaningful challenges at the forefront of AI and financial services. With a remote-first approach across the UK, employees benefit from flexible working arrangements, comprehensive personal development plans, and a supportive environment that fosters growth and innovation. Join us to make a significant impact in a rapidly evolving industry while enjoying competitive benefits and a strong commitment to diversity.
