At a Glance
- Tasks: Provide first-line IT support and manage devices in a cloud-first environment.
- Company: Join Aveni, a growing fintech using AI and modern cloud technologies.
- Benefits: Gain hands-on experience with SaaS platforms and operational security.
- Other info: Collaborative team culture with exposure to modern IT practices.
- Why this job: Kickstart your IT career with real ownership and growth opportunities.
- Qualifications: Strong troubleshooting skills and familiarity with Google Workspace required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an IT Support Analyst to support Aveni’s cloud-first environment. You’ll provide first-line IT support, manage devices and user access, and help maintain secure, reliable day-to-day IT operations across the business. This is a great opportunity for someone early in their IT career who wants hands-on experience across SaaS platforms, device management, and operational security within a fintech environment.
About the Role
- Provide first-line support for employees across Google Workspace and SaaS tools including Slack, Jira, and GitHub.
- Manage IT support tickets and elevate issues where required.
- Support joiners, movers, and leavers processes, including device setup and access provisioning.
- Configure, track, and manage laptops and IT assets using Mosyle and Apple Business Manager.
- Support remote device logistics including shipping, repairs, and replacements.
- Manage user access across Google Workspace, Auth0, and other SaaS applications.
- Assist with IT operations, security processes, compliance activities, and documentation.
- Help improve IT processes, automation, and user experience.
Required Skills
- Strong troubleshooting skills, particularly with Apple devices.
- Ability to manage multiple priorities.
- Experience in an IT support, helpdesk, or MSP environment.
- Familiarity with Google Workspace.
Preferred Skills
- Experience with MDM tools such as Mosyle.
- Exposure to SaaS-based environments.
- Understanding of core IT security principles and frameworks such as Cyber Essentials.
- Experience working in a remote-first environment.
Why Join Aveni?
Aveni is a growing fintech business using AI and modern cloud technologies to transform financial services. You’ll join a collaborative, supportive team where you’ll have real ownership, exposure to modern SaaS and security practices, and the chance to develop your career in IT, cloud, and cyber security as the business grows.
IT Support Analyst employer: Aveni
Aveni is an exceptional employer for those looking to kickstart their IT career in a dynamic fintech environment. With a strong focus on employee growth, you will gain hands-on experience with cutting-edge SaaS platforms and operational security while being part of a collaborative team that values innovation and support. The remote-first work culture allows for flexibility and work-life balance, making it an ideal place for aspiring IT professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This could be anything from a blog about troubleshooting tips to a GitHub repository showcasing your work with SaaS tools.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues with Google Workspace or Apple devices. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your troubleshooting skills, experience with Apple devices, and any familiarity with Google Workspace. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about the role and how your skills align with our needs. Don’t forget to mention your interest in fintech and cloud technologies – it’ll show us you’re genuinely keen on joining Aveni.
Showcase Relevant Experience:Whether it's from previous jobs, internships, or even personal projects, make sure to showcase any relevant experience you have in IT support or helpdesk environments. We love seeing hands-on experience, especially with SaaS platforms and device management!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Aveni
✨Know Your Tools
Familiarise yourself with Google Workspace, Slack, Jira, and GitHub before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've solved IT issues in the past, especially with Apple devices. This will demonstrate your strong troubleshooting skills and ability to manage multiple priorities.
✨Understand the Company Culture
Research Aveni's approach to IT support and their cloud-first environment. Understanding their values and how they operate will help you align your answers with what they're looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
