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- Tasks: Provide first-line IT support and manage devices in a cloud-first environment.
- Company: Join Aveni, a growing fintech company transforming financial services with AI.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career growth.
- Other info: Collaborative team culture with a focus on professional development.
- Why this job: Kickstart your IT career with real ownership and exposure to modern technologies.
- Qualifications: Strong troubleshooting skills and familiarity with Google Workspace required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an IT Support Analyst to support Aveni’s cloud-first environment. You’ll provide first-line IT support, manage devices and user access, and help maintain secure, reliable day-to-day IT operations across the business.
This is a great opportunity for someone early in their IT career who wants hands-on experience across SaaS platforms, device management, and operational security within a fintech environment.
About the Role
- Provide first-line support for employees across Google Workspace and SaaS tools including Slack, Jira, and GitHub.
- Manage IT support tickets and escalate issues where required.
- Support joiners, movers, and leavers processes, including device setup and access provisioning.
- Configure, track, and manage laptops and IT assets using Mosyle and Apple Business Manager.
- Support remote device logistics including shipping, repairs, and replacements.
- Manage user access across Google Workspace, Auth0, and other SaaS applications.
- Assist with IT operations, security processes, compliance activities, and documentation.
- Help improve IT processes, automation, and user experience.
Required Skills
- Strong troubleshooting skills, particularly with Apple devices.
- Ability to manage multiple priorities.
- Experience in an IT support, helpdesk, or MSP environment.
- Familiarity with Google Workspace.
Preferred Skills
- Experience with MDM tools such as Mosyle.
- Exposure to SaaS-based environments.
- Understanding of core IT security principles and frameworks such as Cyber Essentials.
- Experience working in a remote-first environment.
Why Join Aveni?
Aveni is a growing fintech business using AI and modern cloud technologies to transform financial services. You’ll join a collaborative, supportive team where you’ll have real ownership, exposure to modern SaaS and security practices, and the chance to develop your career in IT, cloud, and cyber security as the business grows.
IT Support Analyst in Edinburgh employer: Aveni
Contact Detail:
Aveni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and familiarity with tools like Google Workspace and SaaS platforms. This can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues with Apple devices or user access management. Being ready to demonstrate your problem-solving skills can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Support Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant experience with Google Workspace, SaaS tools, and troubleshooting Apple devices to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the role and how your background aligns with our needs. Don’t forget to mention your passion for IT and any hands-on experience you've had.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate strong troubleshooting skills and a proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Aveni!
How to prepare for a job interview at Aveni
✨Know Your Tech
Familiarise yourself with the tools mentioned in the job description, like Google Workspace, Slack, and Jira. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've solved IT issues in the past, especially with Apple devices. This will demonstrate your strong troubleshooting skills and give the interviewer confidence in your abilities.
✨Understand the Company Culture
Research Aveni's values and work environment. Since they emphasise collaboration and support, think about how you can contribute to that culture and be ready to discuss it during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to IT security or how they manage remote device logistics. This shows your genuine interest and helps you assess if it's the right fit for you.