At a Glance
- Tasks: Assist patients and manage appointments in a busy GP practice.
- Company: Avenham Surgery, a friendly inner-city medical practice.
- Benefits: Gain valuable experience in healthcare and work with a supportive team.
- Other info: Join a training practice with opportunities for lifelong learning and career growth.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in a GP surgery or NHS setting preferred; GCSEs in English and Maths required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a experienced Medical Receptionist with a can do approach to join us in our fast paced practice. You will be required to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Main duties of the job
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensuring appropriate appointment booking when requested by patients, GPs or nurses. Completing day-to-day administration tasks such as handling inbound documents, registering new patients, data entry, prescription requests and recall of patients. Promotion and compliance with safeguarding of all of our service users. Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general queries, explain procedures and make new and follow up appointments. Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Accept test samples from patients and deal with accordingly. Support all clinical staff with general administrative tasks as requested
About us
Avenham Surgery is an inner city practice with a patient population of approximately 7,500. We are close to the motorway with easy access to the coast and country side.
We have a very friendly practice team with a varied skill mix including GPs ENP, PN, NA and HCA. We also have access to our PCN SP and mental health workers. All of whom are supported by our administration team.
We are a training practice and take medical students, student PA and have an FY2 on rotation.
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need \'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Set-up of new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administration tasks as allocated on rota organised by Practice Manager.
Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Check emails on a daily basis.
Regularly check tasks in EMIS to check all messages have been actioned.
Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.
To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Compliance with data security and protection
Answer the telephone in a timely manner and ensure all missed calls are called back
To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times
To ensure strict confidentiality is maintained at all times
To attend and participate in practice meetings, if required to do so.
Person Specification
Qualifications
- Experience of working in a GP surgery or NHS environment.
- GCSE grade A to C in English and Maths,
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrGP Receptionist in Preston employer: Avenham Surgery
Avenham Surgery is an excellent employer, offering a supportive and friendly work environment in a fast-paced inner-city practice. With a diverse team of healthcare professionals and a commitment to training, employees have ample opportunities for personal and professional growth while making a meaningful impact on patient care. The practice's convenient location provides easy access to both urban amenities and the beautiful countryside, enhancing the overall work-life balance for its staff.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Preston
✨Tip Number 1
Get to know the practice! Research Avenham Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling different scenarios, from booking appointments to dealing with urgent requests.
✨Tip Number 3
Network like a pro! Connect with current or former staff at Avenham Surgery on LinkedIn. They might share insights about the practice culture or even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Avenham Surgery.
We think you need these skills to ace GP Receptionist in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GP Receptionist role. Highlight your experience in medical reception or similar roles, and don’t forget to mention any relevant skills like communication and organisation that match what we’re looking for.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for joining our friendly practice team. Share specific examples of how you've handled patient queries or managed appointments efficiently in the past.
Show Off Your Skills:We want to see your skills in action! Mention any experience you have with appointment systems, data entry, or handling sensitive information. This will show us you’re ready to jump into the role and support our clinical staff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Avenham Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Avenham Surgery. Familiarise yourself with their services, values, and the patient demographic. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your Communication Skills
As a GP Receptionist, communication is key. Prepare examples of how you've effectively handled patient queries or difficult situations in the past. Practising clear and concise responses will showcase your ability to communicate well under pressure.
✨Showcase Your Organisational Skills
The role requires juggling multiple tasks efficiently. Be ready to discuss your experience with appointment booking systems, data entry, and managing administrative tasks. Highlight any specific tools or software you’ve used that are relevant to the job.
✨Emphasise Your Team Spirit
Avenham Surgery values teamwork, so be prepared to talk about how you’ve collaborated with colleagues in previous roles. Share examples of how you’ve supported clinical staff or contributed to a positive work environment, as this will resonate well with the interviewers.
