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- Tasks: Deliver top-notch support for our cloud-based procurement platform, Pi, in Ireland.
- Company: Join a leading eProcurement platform with a focus on service excellence.
- Benefits: Enjoy a hybrid working model, flexibility, and a supportive team environment.
- Why this job: Make a real impact on procurement operations and help users thrive.
- Qualifications: Strong customer service skills, attention to detail, and data handling experience.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re looking for an eProcurement Support Adviser to deliver high‑quality technical and user support for our cloud‑based procurement platform, Pi, with a primary focus on Ireland and its local ways of working. If you’re methodical, service‑driven, confident working with data, and enjoy helping users and suppliers get the best out of a system, this is a great opportunity to build your career in procurement operations and eProcurement support.
About the Role
The eProcurement Support Adviser is responsible for delivering technical and user support for Pi, ensuring the system runs efficiently and users across Ireland are supported through training, troubleshooting, and clear guidance. You’ll play a key role in maintaining a high‑quality user experience, acting as an important link between internal stakeholders and suppliers. You’ll also contribute to continuous improvement by spotting trends, recommending enhancements, and helping align system functionality with business needs, while being part of a wider operations support team.
What You’ll Do
- First‑line support & issue management
- Provide first‑line support to clients and suppliers, supporting day‑to‑day eProcurement queries across Ireland
- Assist the wider eProcurement Support team with daily operational tasks
- Log, track, and resolve support tickets using Freshdesk, escalating issues where required
- Manage supplier‑related queries, including ordering and invoice capture issues
- Support the resolution of data, system, and process issues impacting suppliers and users
- Own end‑to‑end supplier onboarding for Ireland, ensuring suppliers are fully integrated into the Pi system
- Troubleshoot Pi‑related system issues to maintain system integrity and usability
- Manage user accounts, permissions, and workflows in line with access controls and business requirements
- Ensure compliance with data privacy and security standards, including GDPR
- Own client updates for cross‑team issues, ensuring communication is timely, professional, and constructive
- Act as a liaison between internal teams, suppliers, and stakeholders to support issue resolution
- Work closely with the wider international team to understand, investigate, and resolve reported issues
- Review and maintain the accuracy of procurement data, identifying and resolving inconsistencies
- Evaluate and process supplier data files, ensuring they meet required format and content standards
- Provide clear guidance to suppliers on correcting and resubmitting non‑compliant files
- Deliver training sessions to support effective use of the Pi system across Ireland
- Create, update, and maintain support documentation including user guides and FAQs
- Analyse support trends and recurring issues to identify opportunities for system and process improvements
- Contribute to ongoing optimisation of support processes and ways of working
What we’re looking for
- Excellent customer service approach with a strong user focus
- High attention to detail and accuracy
- Confident using Microsoft tools including Outlook, Excel, and Word
- Experience processing large volumes of data
- Strong verbal and written communication skills
- Organised, methodical, analytical, and numerate
- IT‑literate with a collaborative, team‑focused mindset
Desirable
- Experience working in a helpdesk or support environment
- Knowledge of foodservice and/or hospitality environments
- Experience delivering or building technical training content
- Experience supporting users or suppliers in Ireland or similar markets
- European language skills
- Relevant customer service or training qualification
Why join us?
- Opportunity to work with a leading eProcurement platform
- A role with real impact on procurement operations and supplier enablement in Ireland
- Hybrid working model offering flexibility and balance
- Supportive team environment focused on continuous improvement and service excellence
Equal opportunities
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and experiences and are proud to be an equal opportunities employer.
If you’re ready to support a high‑quality eProcurement service and make a meaningful impact across Ireland, apply now.
Support Adviser in Woking employer: Avendra International - Europe
Contact Detail:
Avendra International - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Adviser in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the procurement field, especially those who work with eProcurement systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to support roles. Think about how you’d handle specific scenarios, especially around troubleshooting and user support. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Freshdesk and Microsoft Office. Being comfortable with these will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Support Adviser in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Adviser role. Highlight your experience with customer service and any relevant technical skills, especially those related to data management and support.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your strong verbal and written communication skills. Share examples of how you've effectively communicated with users or suppliers in the past.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges or resolved issues in previous roles, particularly in a support or helpdesk environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Avendra International - Europe
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the Pi procurement platform. Understand its features and functionalities, and be ready to discuss how you would support users in navigating it. This shows your genuine interest and readiness to jump into the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or helped users effectively. This will demonstrate your service-driven mindset, which is crucial for the Support Adviser position.
✨Be Data Savvy
Since the role involves working with data, brush up on your skills with Microsoft Excel and other relevant tools. Be prepared to discuss how you’ve handled large volumes of data in the past and how you ensure accuracy and attention to detail in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential eProcurement issues you might encounter and how you would approach resolving them. This will help you demonstrate your analytical and methodical approach to support.