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- Tasks: Provide technical support for a cloud-based procurement system and assist users with training.
- Company: Join Avendra International, a leader in procurement solutions, dedicated to enhancing user experiences.
- Benefits: Enjoy a fixed-term contract with opportunities for skill development and collaboration.
- Why this job: Be part of a dynamic team, improve systems, and make a real impact on user satisfaction.
- Qualifications: Strong customer service skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Must be available to start within two weeks; remote work options may be available.
The predicted salary is between 30000 - 42000 £ per year.
Contract Type: Fixed-Term Contract (FTC) for 6 months.
Availability: Must be available to start working within the next 2 weeks.
As eProcurement Support Advisor you will be responsible for delivering technical and user support for our cloud-based procurement system, Pi. This role ensures system efficiency, supports users through training and troubleshooting, and helps drive continuous improvement. Acting as a key liaison between internal teams and suppliers, the Advisor plays a key role in maintaining a high-quality user experience and aligning system functionality with business goals.
Key Responsibilities
- First-Line Support: Provide initial assistance to clients and suppliers across multiple countries, supporting the eProcurement team with day-to-day tasks.
- Issue Resolution: Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary.
- Client Communication: Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients.
- System Support: Troubleshoot Pi-related issues, maintain system integrity, and manage user accounts and workflows.
- Data Quality: Regularly review and maintain the accuracy of procurement data, identifying and resolving inconsistencies.
- File Processing: Evaluate and process supplier data files, ensuring they meet format and content standards. Provide clear guidance on resubmissions for non-compliant files.
- Training & Documentation: Deliver training sessions and maintain support materials such as user guides and FAQs.
- Collaboration: Work closely with the wider Avendra International team to understand and resolve reported issues.
- Compliance & Security: Uphold data privacy standards (e.g., GDPR) and manage user permissions.
- Continuous Improvement: Analyze support trends, recommend system enhancements, and contribute to ongoing process optimization.
Skills
- Exceptional Customer Service: Demonstrates a professional and friendly manner in all client interactions.
- Meticulous Attention to Detail: Ensures accuracy and thoroughness in all tasks.
- Proficiency in Microsoft Office: Skilled in using Outlook, Excel, and Word for various business needs.
- Data Processing Expertise: Capable of efficiently handling and analyzing large volumes of data.
- Effective Communication: Strong verbal and written communication skills for clear and concise information sharing.
- Collaborative Team Player: Works well within a team, fostering a cooperative and supportive environment.
- Highly Organized: Maintains a methodical approach to tasks, ensuring efficiency and order.
- Analytical and IT Savvy: Possesses strong analytical skills, numerical proficiency, and IT literacy.
Contact Detail:
Avendra International - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Advisor
✨Tip Number 1
Familiarise yourself with our cloud-based procurement system, Pi. Understanding its functionalities and common issues will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with clients and suppliers, showcasing your ability to handle queries professionally will set you apart.
✨Tip Number 3
Prepare examples of how you've resolved technical issues in the past. We value problem-solving skills, so being able to discuss your experience with troubleshooting will be beneficial.
✨Tip Number 4
Highlight your experience with data processing and attention to detail. Given the importance of maintaining accurate procurement data, demonstrating your proficiency in these areas will make a strong impression.
We think you need these skills to ace Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Advisor role. Emphasise your customer service experience, attention to detail, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided technical support or resolved issues in previous roles, demonstrating your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your skills related to data processing, communication, and collaboration. Use bullet points to make these stand out, as they are crucial for the Support Advisor position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Avendra International - Europe
✨Showcase Your Customer Service Skills
As a Support Advisor, exceptional customer service is key. Prepare examples of how you've successfully handled client interactions in the past, demonstrating your friendly and professional manner.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. Be ready to discuss how you ensure accuracy in your work, especially when managing data or resolving issues. Highlight any relevant experiences where this skill was crucial.
✨Familiarise Yourself with eProcurement Systems
Understanding cloud-based procurement systems like Pi will give you an edge. Research the basics of eProcurement and be prepared to discuss how you would troubleshoot common issues or improve system efficiency.
✨Prepare for Team Collaboration Questions
Collaboration is vital in this role. Think of examples that showcase your ability to work well within a team, resolve conflicts, and support colleagues. This will demonstrate your capability as a collaborative team player.
