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- Tasks: Deliver top-notch technical support for our cloud-based procurement platform, Pi.
- Company: Join a leading eProcurement platform with a focus on innovation and service excellence.
- Benefits: Enjoy a hybrid working model, competitive salary, and a supportive team environment.
- Why this job: Make a real impact in procurement operations while helping users and suppliers thrive.
- Qualifications: Strong customer service skills, attention to detail, and experience with data processing.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re looking for an eProcurement Support Adviser to deliver high‑quality technical and user support for our cloud‑based procurement platform, Pi, with a primary focus on Ireland and its local ways of working.
If you’re methodical, service‑driven, confident working with data, and enjoy helping users and suppliers get the best out of a system, this is a great opportunity to build your career in procurement operations and eProcurement support.
About the RoleThe eProcurement Support Adviser is responsible for delivering technical and user support for Pi, ensuring the system runs efficiently and users across Ireland are supported through training, troubleshooting, and clear guidance.
You’ll play a key role in maintaining a high‑quality user experience, acting as an important link between internal stakeholders and suppliers. You’ll also contribute to continuous improvement by spotting trends, recommending enhancements, and helping align system functionality with business needs, while being part of a wider operations support team.
What You’ll Do- First‑line support & issue management
- Provide first‑line support to clients and suppliers, supporting day‑to‑day eProcurement queries across Ireland
- Assist the wider eProcurement Support team with daily operational tasks
- Log, track, and resolve support tickets using Freshdesk, escalating issues where required
- Manage supplier‑related queries, including ordering and invoice capture issues
- Support the resolution of data, system, and process issues impacting suppliers and users
- Own end‑to‑end supplier onboarding for Ireland, ensuring suppliers are fully integrated into the Pi system
- Troubleshoot Pi‑related system issues to maintain system integrity and usability
- Manage user accounts, permissions, and workflows in line with access controls and business requirements
- Ensure compliance with data privacy and security standards, including GDPR
- Own client updates for cross‑team issues, ensuring communication is timely, professional, and constructive
- Act as a liaison between internal teams, suppliers, and stakeholders to support issue resolution
- Work closely with the wider international team to understand, investigate, and resolve reported issues
- Review and maintain the accuracy of procurement data, identifying and resolving inconsistencies
- Evaluate and process supplier data files, ensuring they meet required format and content standards
- Provide clear guidance to suppliers on correcting and resubmitting non‑compliant files
- Deliver training sessions to support effective use of the Pi system across Ireland
- Create, update, and maintain support documentation including user guides and FAQs
- Analyse support trends and recurring issues to identify opportunities for system and process improvements
- Contribute to ongoing optimisation of support processes and ways of working
- Excellent customer service approach with a strong user focus
- High attention to detail and accuracy
- Confident using Microsoft tools including Outlook, Excel, and Word
- Experience processing large volumes of data
- Strong verbal and written communication skills
- Organised, methodical, analytical, and numerate
- IT‑literate with a collaborative, team‑focused mindset
- Experience working in a helpdesk or support environment
- Knowledge of foodservice and/or hospitality environments
- Experience delivering or building technical training content
- Experience supporting users or suppliers in Ireland or similar markets
- European language skills
- Relevant customer service or training qualification
- Opportunity to work with a leading eProcurement platform
- A role with real impact on procurement operations and supplier enablement in Ireland
- Hybrid working model offering flexibility and balance
- Supportive team environment focused on continuous improvement and service excellence
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and experiences and are proud to be an equal opportunities employer.
Apply nowIf you’re ready to support a high‑quality eProcurement service and make a meaningful impact across Ireland, apply now.
Support Adviser in Guildford employer: Avendra International - Europe
Contact Detail:
Avendra International - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Adviser in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Support Adviser, you'll need to convey technical information clearly. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at StudySmarter.
We think you need these skills to ace Support Adviser in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer service and data management. We want to see how your skills align with the eProcurement Support Adviser role, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you’ve worked in a helpdesk or support environment before, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avendra International - Europe
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the Pi procurement platform. Understand its features and functionalities, and be ready to discuss how you would support users in navigating it. This shows your genuine interest and readiness to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or improved user experiences, as this role is all about supporting clients and suppliers effectively.
✨Be Data-Savvy
Since the role involves working with data, brush up on your skills with Microsoft Excel and other relevant tools. Be prepared to discuss how you’ve handled large volumes of data in previous roles and how you ensure accuracy and compliance.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, ongoing projects, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.