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For Companies At a Glance
- Tasks: Lead a team and manage strategic client portfolios to drive procurement excellence.
- Company: Dynamic company focused on innovative procurement solutions.
- Benefits: Home-based flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Shape procurement strategy and make a real impact in a leadership role.
- Qualifications: Proven procurement experience and strong account management skills required.
- Other info: Inclusive environment with a focus on collaboration and development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Procurement & Client Services Manager to lead a team of Client Procurement Managers (Senior Account Managers) while managing a small portfolio of strategic clients. This is a commercially focused role for someone who thrives on leadership, client engagement, and delivering tangible procurement outcomes.
You’ll play a pivotal role in driving client retention, growth, and procurement excellence, while helping demonstrate the full value of professional procurement services.
About the role
Reporting to the Client Services Director, the Procurement & Client Services Manager will:
- Lead and develop a high‑performing Client Procurement Management team
- Own a limited client portfolio with an annual spend of several millions
- Drive client intensification, retention, and commercial growth
- Act as a senior procurement expert, supporting complex client and new business opportunities
- Work cross‑functionally to support wider business growth and operational efficiency
This role combines people leadership, client management, commercial strategy, and procurement operations.
What you’ll be doing
Leadership & Team Management
- Lead the Client Procurement Manager function, setting a clear strategic direction aligned to business objectives
- Build a culture of high performance, collaboration, innovation, and client dedication
- Coach, mentor, and develop team members through regular performance reviews, feedback, and development planning
- Set, monitor, and review individual and team KPIs, including client retention and category growth targets
- Identify capability gaps and proactively implement training, coaching, and development solutions
- Deputise for the Client Services Director when required, supporting overall procurement strategy delivery
Client Management & Service Excellence
- Oversee the delivery of the Client Management strategy across the procurement team
- Establish clear client and team planning priorities, including engagement schedules, reviews, and intensification targets
- Lead procurement strategy discussions with senior client stakeholders, aligning solutions to client and business objectives
- Proactively identify, manage, and escalate any at‑risk clients to protect retention and service quality
- Lead regular project and performance reviews, ensuring delivery against agreed outcomes and timelines
- Support the mobilisation of new client contracts, including the successful implementation of e‑procurement systems
Commercial & Financial Performance
- Build and manage a robust intensification pipeline aligned to business growth objectives
- Deliver incremental client purchasing opportunities across food and non‑food categories (e.g. maintenance, uniforms, laundry, stationery)
- Lead structured account planning processes to deliver client‑specific financial and performance targets
- Work closely with New Business and internal stakeholders to support major prospects and present evaluation reports
- Ensure all procurement activity delivers measurable value, compliance, and client satisfaction
What we’re looking for (Essential)
- Proven procurement experience within a foodservice or complex supply chain environment
- Strong account management experience with demonstrable client retention and growth results
- Experience successfully leading and developing teams
- MCIPS qualified (or equivalent experience)
- Strong understanding of UK, EU, and non‑EU procurement processes
- Commercially astute with strong negotiation, influencing, and stakeholder management skills
- Excellent verbal and written communication skills
- Highly organised, analytical, and able to manage competing priorities
- Comfortable with frequent UK travel
Desirable (Nice to have)
- Experience delivering non‑food category growth
- Strong numerical and data analysis skills
- Advanced procurement systems or e‑procurement implementation experience
- Experience supporting new business or bid activity
Why join us?
- A leadership role with real influence and visibility
- Opportunity to shape procurement strategy and client outcomes
- Work with high‑value, complex client portfolios
- Home‑based role with flexibility and autonomy
- Collaborative, professional environment focused on development and performance
Equality, diversity & inclusion
We are an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment where everyone can thrive. If you require any adjustments during the recruitment process, please let us know.
Ready to make an impact? Apply now to take the next step in your procurement leadership career.
Regional Manager in Birmingham employer: Avendra International - Europe
Contact Detail:
Avendra International - Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its procurement strategies. Show us that you understand their needs and how you can drive client retention and growth. Tailor your responses to highlight your leadership and client management skills.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential roles and share how your experience aligns with their goals. We love seeing candidates take initiative!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making an impact in procurement and client services.
We think you need these skills to ace Regional Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership and procurement experience, as well as any client management successes. We want to see how you can drive client retention and growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Procurement & Client Services Manager role. Share specific examples of how you've led teams and delivered results in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've made an impact in your previous positions. We love seeing tangible outcomes from your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Avendra International - Europe
✨Know Your Procurement Stuff
Make sure you brush up on your procurement knowledge, especially in the foodservice and complex supply chain environments. Be ready to discuss specific strategies you've implemented in the past that led to client retention and growth.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams. Think about times when you set clear objectives, built a high-performance culture, or coached team members to achieve their goals.
✨Understand Client Management
Familiarise yourself with the key aspects of client management and service excellence. Be prepared to discuss how you've overseen client strategies, managed at-risk clients, and ensured delivery against performance targets.
✨Demonstrate Commercial Acumen
Highlight your commercial strategy experience and be ready to discuss how you've delivered measurable value through procurement activities. Use specific examples to illustrate your negotiation and stakeholder management skills.