At a Glance
- Tasks: Manage and enhance the ServiceNow platform while driving exciting AI-driven initiatives.
- Company: Join a prestigious global organisation with a focus on employee experience.
- Benefits: Enjoy a competitive salary, bonus, exceptional benefits, and hybrid working.
- Other info: Great career growth opportunities in a collaborative global team.
- Why this job: Make a real impact on user experience and platform evolution in a dynamic environment.
- Qualifications: Strong ServiceNow admin experience and relevant certifications required.
The predicted salary is between 50000 - 50000 € per year.
A prestigious global organisation is looking for an experienced ServiceNow Administrator to join their growing Global Employee Experience team. This is a fantastic opportunity to take ownership of a large-scale ServiceNow environment, supporting both day-to-day platform operations and exciting upcoming initiatives including AI-driven workflows, Employee Center and enhanced automation capabilities. You’ll work closely with global stakeholders across the UK, US and India, helping to optimise and evolve the platform while delivering an outstanding user experience.
What you’ll be doing:
- Managing and supporting the ServiceNow platform across ITSM and Workplace Service Delivery
- Driving platform enhancements, upgrades and continuous improvement initiatives
- Supporting the rollout of new capabilities including Now Assist and Employee Center
- Creating dashboards, reporting and analytics to improve service delivery
- Working on automation, integrations and workflow optimisation projects
- Ensuring platform security, governance and best practice administration
What we’re looking for:
- Strong hands-on ServiceNow administration experience
- ServiceNow CSA certification
- ITIL Foundation certified
- Experience across ITSM modules and ServiceNow configuration
- Knowledge of Performance Analytics, Employee Center and automation tools
- Scripting/integration experience beneficial
What’s on offer:
- £50,000 base salary
- 15% annual bonus
- Exceptional pension contribution
- Private medical and dental cover
- Electric car scheme, life assurance and income protection
- Hybrid working (2 days in the London office)
- Excellent long-term career development opportunities
Please note we are unable to offer sponsorship for this position.
ServiceNow Administrator employer: Avencia Talent Solutions
Join a prestigious global organisation that values innovation and employee experience, offering a hybrid working model that promotes work-life balance. With exceptional benefits including a competitive salary, generous bonus structure, and comprehensive health coverage, this role as a ServiceNow Administrator provides not only a chance to enhance your skills in a dynamic environment but also ample opportunities for long-term career growth within a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. We want to show that we’re not just interested in the role but also in how we can contribute to their exciting upcoming plans, like AI-driven workflows.
✨Tip Number 3
Practice common interview questions related to ServiceNow administration. We should be ready to discuss our hands-on experience and how we’ve driven platform enhancements in previous roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace ServiceNow Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your hands-on experience with ServiceNow, ITSM modules, and any relevant certifications like the ServiceNow CSA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Don’t forget to mention your excitement about working on AI-driven workflows and enhancing user experience.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just duties. Did you drive any platform enhancements or improve service delivery? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Avencia Talent Solutions
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with the platform, especially around ITSM and Workplace Service Delivery. Highlight any specific projects you've worked on that involved enhancements or automation.
✨Showcase Your Certifications
Don’t forget to mention your ServiceNow CSA certification and ITIL Foundation certification. These are key qualifications for the role, so be prepared to explain how they’ve helped you in your previous positions and how you can apply that knowledge to this new opportunity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise workflows. Think of examples where you’ve successfully managed platform upgrades or implemented new capabilities, and be ready to walk the interviewer through your thought process.
✨Engage with Global Stakeholders
Since you'll be working with global teams, demonstrate your communication skills and ability to collaborate across different time zones. Share experiences where you’ve effectively engaged with stakeholders from diverse backgrounds, and how you ensured a smooth user experience.
