Retentions Team Leader
Manchester | Good starting salary + quarterly bonus + Excellent Benefits
Lead a high-performing team. Drive customer retention. Shape the future!
We're looking for an ambitious and people-focused Retentions Team Leader to join our growing Manchester Contact Centre operation. This is an exciting opportunity to take ownership of an established, high-performing team and play a key role in delivering exceptional customer experiences, strong retention results and continued business growth.
Whether you're an experienced Team Leader or a Senior Advisor who has stepped into leadership responsibilities and is ready for the next step, we'd love to hear from you.
The Opportunity:
You'll lead a team of eight Retentions Advisors, providing coaching, guidance and performance management to ensure the team continues to build on its strong foundations. Reporting to Adam Freeman, you'll be responsible for creating a positive, high-performance culture where people are empowered to achieve their potential whilst delivering outstanding customer outcomes.
This isn't a turnaround role. The team is already performing well. What we're looking for is a leader who can bring energy, ideas and strong people management skills to maintain momentum and elevate performance even further.
What You'll Be Doing:
You'll be someone who enjoys coaching others, driving performance and creating an environment where people can succeed.
Essential Experience:
- Previous Team Leader, Supervisor or people management experience
- Experience coaching, developing and motivating teams
- Track record of delivering against targets, KPI's and service standards
- Strong communication and stakeholder management skills
- Experience working within a fast-paced, customer-focused environment
- Ability to analyse performance and take action to improve outcomes
We'd Particularly Like To Hear From Candidates With Experience In:
- Insurance
- Financial Services
- FCA-regulated environments
- Contact Centres
- Sales or Retention operations
Why Join Us?
- Lead an established, high-performing team
- Newly created opportunity within a growing business
- Competitive salary of up to £35,000
- Quarterly bonus scheme
- Clear opportunities for progression and development
- Exposure to multiple brands and business functions
- Supportive leadership team and collaborative culture
- Opportunity to make a genuine impact in a key customer retention function
Benefits:
- 25 days holiday plus Bank Holidays
- Buy/sell holiday scheme
- Company pension
- Private medical insurance
- Dental cover
- Life assurance
- Income protection
- Travel insurance
- Season ticket loan
- Access to a wide range of additional employee benefits
Working Pattern:
Manchester office-based
Monday to Friday - 08:30am - 5:00pm
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
#J-18808-Ljbffr
Retentions Team Leader in Manchester employer: Avencia Talent Solutions Limited
Avencia Consulting is an exceptional employer, offering a dynamic work culture that prioritises collaboration and continuous improvement. With a strong commitment to employee growth, the company provides opportunities for professional development within the thriving insurance sector in London, allowing you to make a meaningful impact while enjoying a supportive and empowering environment.
Contact Details:
Avencia Talent Solutions Limited Recruitment Team
