At a Glance
- Tasks: Provide a 5* front of house service and coordinate workplace experiences.
- Company: Leading global specialty underwriting business with a dynamic culture.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to work in a fast-paced environment with great career growth.
- Why this job: Be the first point of contact and create lasting impressions for guests.
- Qualifications: Excellent communication skills and experience in hospitality or corporate front of house.
The predicted salary is between 26130 - 31936 £ per year.
About us Our client is a leading global specialty underwriting business, headquartered in Bermuda, with operations across major international insurance and reinsurance markets.
The firm provides a broad range of property, specialty and bespoke insurance and reinsurance solutions, supported by expertise in claims management, exposure analytics and portfolio management.
With a diversified platform spanning reinsurance, specialty lines and tailored risk solutions, the business is known for its entrepreneurial approach, strong partnerships and deep technical expertise, enabling it to deliver innovative solutions and sustainable results across a global client base.
The role The purpose of the Receptionist is to provide a 5* front of house service to every guest and new joiner who comes to the office.
To create the best possible first impression of the company and provide support to the business by coordinating the services and tasks provided by Facilities which enable the business to be productive and enhance the workplace.
The reception team are the first line of security and safety for the business, ensuring the visitors and new joiners are managed in the correct way to maintain the security of our offices.
Acting as a Fire Warden for evening events and supporting the facilities team in coordinating any emergency situation.
- Key accountabilities Guest Services
- Provide a warm and professional welcome to all visitors and TFP employees on arrival at the office.
- Ensure hosts are promptly notified of the guest arrivals, that the guest is offered refreshments and escorted to the designated meeting place.
- Carry out regular checks to ensure the Brokers Lounge is always presentable, clean and fully stocked and external meeting rooms are clean and ready for the next meeting
- Manage all visitors, send QR codes and effectively communicate their arrivals to hosts
- Book meeting rooms when requested
- Anticipate needs and exceed expectations
- Handle queries and provide relevant information in a timely and efficient manner Front of House
- Follow the daily checklists provided ensuring all duties and tasks are carried out in line with relevant SOP's
- Meeting room management - Setting up, resetting, and maintaining meeting rooms to a high standard
- Act as first point of contact to all colleagues, guests and contractors.
- Constantly liaising with the Hospitality/Housekeeping team to ensure we always adhere to the highest standards of hygiene and presentation
- Ordering catering for the business as required using one of the pre-approved suppliers in line with the relevant SOP's
- Preparing event and catering sheets for all hospitality / events requests
- Setting up meeting rooms for catering requests BUSINESS SUPPORT
- Manage the company Wellness calendar by coordinating practitioners, confirming the weekly schedule, managing treatment and class bookings, and handling cancellations and waitlists
- Team collaboration - Working closely with the Facilities team, responding to tickets, collecting data on services, and managing incoming post.
- Conduct gym inductions as needed, ensuring users have completed the required forms
- Ensure the Golf Simulator is set up as requested and monthly checks are carried out
- Book taxis for the business with pre-agreed suppliers and in line with the relevant SOP
- Book couriers for the business with pre-agreed suppliers and in line with the relevant SOP
- Assist the Housekeeping team in ordering any last-minute stock
- Arrange for stock take to be completed at the end of every week in absence of GRMWEL.
HEALTH SAFETY AND SECURITY
- Be alert of your surroundings
- Be constantly Health Safety conscious and report any potential hazards
- Security maintenance including the enabling and disabling of building access
- Responsible for quarterly First Aid Box checks
- Act as Fire Warden and assist during a Fire Evacuation
- Ensuring Gym agreement forms are saved accurately Skills experience
- Professionalism
Presentation: Punctual, well-presented, and exuding a welcoming, professional, and proactive attitude.
- Communication
- Relationship
Building: Excellent verbal and written communication skills, able to build strong relationships with employees and visitors
- Organization
Adaptability: Highly organized, detail-oriented, and able to multitask effectively in dynamic environments
- Problem-Solving
Initiative: Thinks outside the box, finds solutions, and embraces challenges as opportunities for growth
- Teamwork
Independence: Flexible with breaks, shifts and work patterns according to business needs.
Works well under pressure, whether independently or as part of a team, always committed to the task at hand, act as the right hand for the GRCSM
- Technical
Skills
Experience: Proficient in MS Office Suite (Outlook, Word, Excel, Teams) with at least one year of Front of House experience in the hospitality or corporate sector
Receptionist and Workplace Experience Coordinator employer: Avencia Consulting
Join a dynamic and innovative global insurance business that prioritises employee development and engagement. With a strong focus on collaboration and continuous improvement, our work culture fosters creativity and problem-solving, offering ample opportunities for professional growth in the HR technology space. Located in a vibrant area, we provide a supportive environment where your contributions directly enhance the employee experience and drive impactful technology initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Workplace Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avencia Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avencia Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist and Workplace Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avencia Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Avencia Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avencia Consulting!
How to prepare for a job interview at Avencia Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
