Credit Controller in Manchester

We are partnering with a rapidly growing specialist insurance provider that supports contractors, consultants, freelancers, and self-employed professionals across the UK. Through their innovative brands, they offer an extensive portfolio of insurance solutions including professional indemnity, public liability, employers' liability, directors & officers liability, property, occupational personal accident, legal representation, employment cover, and cyber insurance.

Their customers can easily obtain quotes and purchase coverage online or receive expert guidance from a knowledgeable team over the phone. With ambitious plans for expansion, they are now seeking an experienced Credit Controller to join their broker sales team in Manchester. This is a brand new position within a newly created team, offering you the chance to truly make the role your own, shape processes from the ground up, and have a visible impact on the company’s future.

The Role

Reporting to the Head of Operations – Direct, you will take ownership of the credit control function, managing accounts receivable, securing timely premium payments, and resolving any billing or payment issues. You will work closely with brokers, underwriting partners, and internal finance teams to reduce overdue debts and keep financial records accurate.

Key Responsibilities

• Invoice & Payment Management: Monitor overdue invoices, issue timely reminders, and liaise with brokers to secure prompt collections.
• Ledger Oversight: Maintain accurate and up-to-date ledger records, ensuring all transactions and communications are documented.
• Cross-Team Collaboration: Partner with internal teams to resolve payment queries, invoice discrepancies, and coverage issues quickly.
• Proactive Collections: Track accounts regularly to encourage timely payments before they become overdue, following agreed collection schedules.
• Reconciliation & Allocation: Match incoming payments to invoices, investigating and resolving any discrepancies or unallocated funds.
• Issue Escalation: Identify and flag high-risk or delayed accounts to management with recommendations for next steps.
• Compliance: Ensure all activities adhere to company policies and relevant regulatory standards, including AML and data protection.
• Process Improvement: Suggest and implement process enhancements to streamline credit control and reduce debtor days.

What You’ll Bring

• Experience: 2–3 years’ experience in Credit Control or Accounts Receivable, ideally within insurance or financial services.
• Technical Skills: Strong Excel skills (VLOOKUP, Pivot Tables) and experience using accounting or ERP systems.
• Communication: Excellent written and verbal communication skills, with the ability to negotiate payments and maintain professional relationships.
• Attention to Detail: High accuracy in managing financial records and multiple accounts.
• Organisation: Exceptional time management skills and the ability to manage a high workload independently.
• Problem-Solving: Analytical mindset with a proactive approach to resolving account issues.
• Team Player: Able to work effectively with brokers, underwriters, and finance colleagues.
• Professionalism: High integrity and respect for sensitive financial matters.
• Resilience: Comfortable working under pressure in a fast-paced environment.
• Desirable: Degree in business, finance, or related field, and/or CICM certification (or progress toward it).

Why Join?

• Salary of £26,000 plus 10% bonus
• Brand new role in a newly created team – make it your own
• Hybrid working for a better work-life balance
• Join a company experiencing exciting growth in the specialist insurance sector
• Be part of a collaborative and supportive team culture
• Opportunity to shape processes and make a real impact on business performance

How to Apply: If you’re a proactive, detail-oriented Credit Controller with a passion for delivering results and want the opportunity to shape your own role from day one, apply now to be considered for this exciting position.