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- Tasks: Support critical wholesale applications and ensure system stability in a fast-paced environment.
- Company: Join a high-performing IT team in a global insurance setting.
- Benefits: Gain valuable experience with competitive pay and opportunities for growth.
- Why this job: Make an immediate impact and influence service quality in a collaborative team.
- Qualifications: Experience in application support, especially in the insurance sector, is a plus.
- Other info: Proactive mindset and hands-on skills in SQL and scripting are essential.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Senior Support Analyst to join a high-performing IT team supporting critical wholesale applications in a global insurance environment. This is a 1-year fixed-term maternity cover role, ideal for someone who thrives in fast-paced, business-facing support functions. Experience in the insurance sector, particularly within the Lloyd's market, is highly advantageous.
What you’ll do:
- You’ll be at the heart of application support - keeping systems stable, stakeholders informed, and services continuously improving.
- Own incident triage, investigation, and resolution for business-critical systems.
- Support releases, deployments, and change processes end-to-end.
- Automate and optimise operational processes through scripting.
- Monitor system health and proactively prevent issues.
- Manage access requests, controls, and security compliance.
- Collaborate with vendors, service owners, and business stakeholders.
- Drive documentation, service improvements, and operational excellence.
What you bring:
- Strong experience in application support within a financial services or regulated environment.
- Exposure to the insurance sector (Lloyd's market experience a strong advantage).
- Hands-on SQL and scripting skills.
- Familiarity with monitoring tools (e.g. LogicMonitor, Redgate or similar).
- Solid understanding of ITIL practices and service lifecycles.
- Proven ability to handle major incidents and stakeholder communication under pressure.
- A proactive mindset with a focus on automation and continuous improvement.
Why this role?
- Work on business-critical platforms in a global setting.
- Join a collaborative, experienced IT team.
- Opportunity to influence service quality and operational maturity.
- Immediate impact in a role with real ownership and visibility.
Senior Support Analyst - Wholesale (1-Year FTC) in London employer: Avencia Consulting
Contact Detail:
Avencia Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst - Wholesale (1-Year FTC) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance sector, especially those familiar with the Lloyd's market. A friendly chat can open doors and give you insights that might just land you that Senior Support Analyst role.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your hands-on SQL and scripting abilities during interviews. We want to see how you can automate and optimise processes, so be ready to share examples of your past work.
✨Tip Number 3
Be proactive! Talk about how you've handled major incidents and communicated with stakeholders under pressure. This role is all about keeping systems stable, so showcasing your experience in incident management will definitely catch our eye.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Support Analyst - Wholesale (1-Year FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Support Analyst. Highlight your experience in application support, especially within the insurance sector, and don’t forget to mention any hands-on SQL or scripting skills you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your familiarity with ITIL practices and how you’ve handled major incidents in the past. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've triaged and resolved incidents in high-pressure situations. We want to see your proactive mindset and how you’ve contributed to service improvements in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Avencia Consulting
✨Know Your Stuff
Make sure you brush up on your application support knowledge, especially in the financial services sector. Familiarise yourself with the specific systems and tools mentioned in the job description, like SQL and monitoring tools. This will show that you're not just a good fit but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past incidents you've triaged or resolved, particularly in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to handle major incidents effectively and communicate with stakeholders.
✨Get Familiar with ITIL Practices
Since the role requires a solid understanding of ITIL practices, make sure you can talk about how you've applied these principles in your previous roles. Be ready to discuss how you’ve contributed to service improvements and operational excellence in your past experiences.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the specific applications you'll be supporting, and how they measure success in this role. This shows that you're not only interested in the position but also keen on contributing to the team's goals and improving service quality.