Underwriting Operations Analyst

About us

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Avencia are partnered with a global insurer and member of the Talanx Group who are looking to recruit an Underwriting Operations Analyst.

This is an operational role, suited to someone who enjoys optimising processes, supporting underwriting teams, and delivering operational excellence.

The role

This position sits within the Long Tail hub of the Operations team. The team works closely with Professional Lines, Financial Lines, and Credit & Political Risk Underwriters based in London.

The Underwriting Operations Analyst will provide operational services, including Pre-Bind and Post-Bind support to underwriters.

In addition, the role involves working with the Operations team to refine support provided to underwriting teams and transforming processes to ensure efficiency and high service standards.

This role would suit an individual with prior experience in the insurance industry, with a background or interest in operational work.

Key accountabilities

Underwriting Administration

Manage the team mailbox and ensure correspondence is handled efficiently
Transfer underwriting information and correspondence into the document management system where appropriate
Input data for all policy types and endorsements using the underwriting data entry system on behalf of the team
Enter data into any relevant team systems
Ensure timely, efficient and accurate workflow processes are followed from start to finishData Quality

Monitor and review policy data input, ensuring compliance with data quality protocols
Maintain error rates in line with company standards and expectationsManaging Relationships

Support the Operations team by delivering high-quality service to the business
Develop and maintain strong, long-term relationships with underwriters and brokers through excellent serviceRisk and Controls

Ensure all risks comply with regulatory and compliance checks, in line with underwriting guidelines and group policies
Implement and maintain process controls to ensure accuracy and quality of outputProcess Improvement

Make suggestions for process improvements within your role
Enhance the effectiveness of services and systems used in the Operations team
Participate in special underwriting projects where requiredCredit Control

Reconcile and investigate accounting queries, including regular reports and account-specific queriesReporting

Support MI and regulatory reporting when required
Analyse data and prepare reports for underwriters and the wider businessIT

Develop a strong understanding of IT systems used within the role
Attend key user groups to remain informed of system changes and provide feedback

Skills & experience

Essential

Previous experience in an insurance role
Intermediate MS Office skills (Outlook, Excel)
A-levels or equivalent (higher qualifications desirable)

Desirable

Knowledge of the London Market and underwriting practices (desirable)
Working towards CII or another industry-recognised qualification (desirable)

Benefits

28 days annual leave plus bank holidays
Private medical and dental
Company pension scheme
Study support package for CII qualifications