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- Tasks: Lead digital transformation in claims, shaping the future of insurance technology.
- Company: Join Markel, a global insurance leader focused on trust and innovation.
- Benefits: Enjoy a competitive salary, generous bonuses, and comprehensive benefits.
- Other info: Flexible working options and genuine opportunities for career growth.
- Why this job: Make a real impact on customer experience and drive meaningful change.
- Qualifications: Experience in digital initiatives within insurance claims and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Shape the future of claims. Lead digital transformation that truly matters! At Markel, we do things differently. We are a global insurance business built on trust, integrity and human connection - and we believe technology should enhance, not replace, great service.
We are now looking for a Claims Digital & Technology Lead to join our UK Claims Leadership Team. This is a newly created, high-impact role where you will sit at the heart of our digital transformation journey, shaping how claims are delivered today and how they will work tomorrow.
If you are passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference.
The opportunity:
- As our Claims Digital & Technology Lead, you will own the UK Claims digital and technology strategy and bring it to life through a clearly defined roadmap.
- Reporting directly to the Claims & Legal Services Director, you will play a key role in the UK Claims Leadership Team and work closely with IT, Operations and the wider business.
- This role offers the chance to:
- Lead meaningful digital change in a respected, specialist insurer
- Influence strategy at leadership level
- Deliver improvements that directly impact customer experience, efficiency and performance
- Be at the forefront of innovation within claims
We offer hybrid working, a competitive salary, generous bonus and a comprehensive benefits package.
What you will be doing:
You will take end-to-end ownership of claims digital transformation, including:
- Strategy & roadmap
- Own and evolve the UK Claims digital & technology strategy, aligned to business goals and market trends
- Build, maintain and communicate a clear, deliverable transformation roadmap
- Delivery & collaboration
- Act as the single point of contact for all digital and technology initiatives impacting UK Claims
- Partner closely with IT and senior team members to translate claims requirements into practical, scalable solutions
- Lead the identification, evaluation and adoption of best-in-market technology across claims systems, automation, data and AI
- Change & adoption
- Drive effective change management, ensuring teams embrace and fully benefit from new tools and processes
- Shape and deliver communications and training to support successful adoption
- Innovation & performance
- Keep ahead of emerging technologies and industry trends, bringing forward innovative recommendations
- Define and track critical metrics to measure impact on claims performance and customer experience
- Governance
- Ensure all solutions meet regulatory requirements, data standards and internal governance controls
What you will bring:
We are looking for someone who combines strong technical claims understanding with commercial insight and the ability to engage with our operations, technical, IT and other departments to push our digital claims journey forward.
You will need:
- Shown experience leading digital and technology initiatives within insurance claims (or a closely related area)
- A deep understanding of claims operations, processes and systems
- Demonstrated success delivering digital strategies and transformation roadmaps
- Experience working cross-functionally and influencing senior collaborators
- A strong delivery record across complex technology or change initiatives
- Knowledge of claims platforms, automation, AI / ML, cloud technologies and data analytics
- Excellent communication skills and a collaborative, pragmatic approach
It’s a bonus if you have:
- Experience working within regulated insurance environments
- Professional certifications in digital transformation, project management or relevant technologies
Who we are:
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.
Our culture is built on:
- Putting people first
- Winning together
- Continually striving for better
- Thinking further
What’s in it for you:
- Competitive salary plus generous annual bonus
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
- Excellent pension scheme
- Private medical and dental cover
- Life assurance, income protection and travel insurance
- Season ticket loan and a range of additional benefits
- Genuine opportunities to learn, develop and progress your career
Ready to make your mark? If you are excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we would love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Claims Digital & Technology Lead - Leeds or Manchester in Humber employer: Avencia Consulting Services
Contact Detail:
Avencia Consulting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Digital & Technology Lead - Leeds or Manchester in Humber
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Markel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding their digital transformation goals. Show us how your experience aligns with their vision and how you can lead meaningful change.
✨Tip Number 3
Be ready to discuss specific examples of your past successes in digital initiatives. We want to hear about the impact you've made and how you can replicate that at Markel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can keep you top of mind and show your enthusiasm for the role.
We think you need these skills to ace Claims Digital & Technology Lead - Leeds or Manchester in Humber
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital transformation within claims. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for modernising complex environments shine through! We love candidates who are genuinely excited about using technology to improve customer outcomes, so share your vision and ideas in your application.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s absolutely necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on making your mark with us!
How to prepare for a job interview at Avencia Consulting Services
✨Know Your Digital Transformation Stuff
Make sure you brush up on the latest trends in digital transformation, especially within the insurance sector. Be ready to discuss how you've led similar initiatives in the past and how they can apply to the role at Markel.
✨Showcase Your Collaborative Spirit
This role involves working closely with IT and senior team members, so highlight your experience in cross-functional collaboration. Prepare examples of how you've influenced stakeholders and driven change in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to claims digital transformation. Think about potential challenges you might face and how you would address them, showcasing your strategic thinking and problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex technology concepts. Remember, it's not just about what you say, but how you say it!