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For Companies At a Glance
- Tasks: Manage legal expenses claims from start to finish, ensuring smooth resolution.
- Company: Join a leading insurer with a focus on civil disputes and legal support.
- Benefits: Competitive salary, annual bonus, generous holiday, and comprehensive health cover.
- Why this job: Make a real difference in people's lives by resolving legal issues effectively.
- Qualifications: Experience in claims handling or civil litigation is essential.
- Other info: Enjoy ongoing training and clear paths for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Avencia are partnered with a leading insurer who are looking to recruit a Legal Expenses Claims Handler to be based in either their Croydon or Manchester office. The business provides legal expenses cover to professionals and commercial clients, supporting civil disputes across areas such as contract matters, property issues, landlord and tenant disputes, and defamation. This role will involve managing claims from first notification through to resolution, working closely with internal colleagues and external legal partners.
Key responsibilities
- Assess and validate civil litigation claims against policy terms and coverage
- Manage a varied caseload including contractual, property, nuisance and boundary disputes
- Review evidence, legal advice and prospects of success to determine appropriate claims strategy, including ADR where suitable
- Set and monitor reserves and ensure claims progress in line with agreed handling standards
- Communicate clearly with policyholders, solicitors and brokers, providing practical guidance throughout the claim
- Maintain accurate records and ensure compliance with internal and regulatory requirements
- Support audit activity and contribute to process improvements within the team
Skills & experience
Essential
- Experience in claims handling or civil litigation (for example within an insurer, legal practice, or advisory role)
- Good working knowledge of civil litigation processes and evidential requirements
- Strong analytical skills and sound judgement in decision-making
- Clear written and verbal communication skills, with the ability to explain legal concepts simply
- Strong organisational skills and the ability to manage multiple active cases
Desirable
- Legal qualifications (LLB, LPC, SQE, CILEx or similar)
- Experience in legal expenses insurance or civil liability claims
- Familiarity with CPR, ADR and digital claims systems
Benefits
- Competitive starting salary plus annual bonus
- 25 days' holiday plus Bank Holidays, with the option to buy or sell additional leave
- Contributory pension scheme, private medical and dental cover, life assurance, travel insurance and income protection
- Additional benefits such as season ticket loans and flexible benefits options
- Ongoing training and development support, with opportunities for career progression
Locations
Claims Handler in Croydon, Surrey employer: Avencia Consulting Services
Contact Detail:
Avencia Consulting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Croydon, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their claims process. Be ready to discuss how your experience aligns with their needs, especially in civil litigation and claims handling.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with policyholders and legal partners, being able to explain complex legal concepts simply is key. Try mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Handler in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience in claims handling or civil litigation, and don’t forget to showcase those strong analytical skills and clear communication abilities we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing claims and working with legal concepts, and show us your enthusiasm for joining our team.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Avencia Consulting Services
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of civil litigation processes and evidential requirements. Familiarise yourself with common claims scenarios, especially those related to contractual and property disputes, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to assess claims or make decisions. Think about how you’ve approached complex cases in the past and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since clear communication is key in this role, practice explaining legal concepts in simple terms. You might even want to role-play with a friend to ensure you can convey your thoughts effectively, whether you're talking to policyholders or solicitors.
✨Organise Your Thoughts
With multiple active cases to manage, it’s crucial to show that you can stay organised. Prepare a few strategies or tools you use to keep track of your workload and ensure nothing slips through the cracks. This will highlight your strong organisational skills.