National Account Manager
Avena is seeking an additional experienced National Account Manager with a proven ability to secure new business, build strong customer relationships and deliver sustainable commercial growth to join our National Sales Team.
In this role, you will lead new business development and manage key customer relationships across the UK. Combining strategic planning with proactive account management, you will drive revenue growth, improve customer retention and ensure a consistently high standard of customer service.
This opportunity would suit a commercially focused professional who takes ownership, collaborates effectively across teams and translates business objectives into measurable results.
Key Responsibilities
- Business development: Secure new national accounts, identify upselling opportunities and increase revenue from existing customers.
- Account management: Manage key customer relationships, improve retention and develop framework agreements, from preferred supplier to mandatory arrangements.
- Sales strategy: Develop and implement sales plans informed by market trends, competitor activity and customer feedback.
- Forecasting and reporting: Use CRM and data analytics to manage opportunities, forecast sales and provide timely updates to Sales and Client Care leadership.
- Cross-functional collaboration: Work with colleagues to strengthen service delivery, resolve customer issues and act on NPS, Trustpilot and HubSpot feedback.
- Business representation: Develop industry relationships and represent Avena’s commitment to integrity, sustainability, diversity and inclusion.
Skills and experience
- A strong track record in national or key account management within B2B services, service industries or data security.
- Demonstrable success in exceeding sales targets, securing new business, and growing and retaining existing accounts.
- Strong relationship management and stakeholder influencing skills, with the ability to align cross-functional teams around shared objectives.
- A strategic, data-led approach, with experience applying sales methodologies such as Miller Heiman Strategic Selling.
- Proficiency in CRM systems, analytics tools and Microsoft Office to support customer engagement and commercial outcomes.
- Experience in high-volume, high-transaction environments and across varying sales and service cycles, with the ability to meet deadlines under pressure.
- A commitment to ethical business practices and Avena’s values.
- The right to work in the UK and a full, clean driving licence.
What will you get from us?
- Competitive salary and performance-based incentives.
- Car or car allowance, plus a phone and laptop.
- Professional development opportunities to support your career progression.
- Employee Assistance Programme through Health Assured.
- Employee referral programme.
- A state-of-the-art head office and free parking.
- A supportive culture that values initiative, recognises contributions and prioritises wellbeing and work-life balance.
- The opportunity to contribute to a business committed to sustainability, community engagement and ethical practices.
Avena is an equal opportunity employer.
National Account Manager employer: Avena Group
Avena Environmental is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for an Accounts Receivable Executive to thrive. With a focus on employee growth, the company offers opportunities for professional development, competitive benefits including a performance bonus, and a vibrant workplace featuring an on-site gym and free parking. Join us in our mission to drive operational excellence while enjoying a fulfilling career in a diverse and inclusive environment.
