Client Retention Executive

Avena Group is a leading secure destruction company based in the UK, specialising in the safe and compliant disposal of documentation, textiles, and IT & media hardware. Offering bespoke solutions like SECURALL® for confidential paper shredding, SECUREBRAND® for textile destruction, and SECURETECH® for digital hardware disposal, Avena ensures full audit trails tailored to each customer’s needs. These services are designed to protect enterprises and brands from data breaches, criminal activity, and intellectual property dilution while promoting sustainability by reducing carbon emissions. At Avena, we are committed to securing the future by providing dependable and environmentally responsible destruction solutions.

Role Description

As a Client Retention Executive, you will play a key role in maintaining and enhancing customer relationships. Daily responsibilities include managing customer accounts, addressing inquiries, developing retention strategies, and consulting clients on services to meet their needs. You will also work closely with internal teams to ensure customer satisfaction and identify opportunities for upselling or cross‑selling. This is a full‑time on‑site role located in Dereham, offering the chance to engage directly with clients and drive customer success.

Qualifications

• Strong focus on Customer Satisfaction and the ability to foster long‑term relationships
• Exceptional Communication skills for engaging effectively with clients and internal teams
• Proficiency in Account Management, ensuring client needs are met with organized and tailored solutions
• Sales and Consulting experience to identify and deliver service enhancements or growth opportunities
• Ability to work collaboratively in a professional office environment
• Experience in the secure destruction or compliance‑based services industry is advantageous
• Bachelor’s degree in Business, Marketing, or a related field preferred

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industry

Security and Investigations