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- Tasks: Lead a team, deliver exceptional customer service, and drive sales in a vibrant beauty environment.
- Company: Join Aveda, a leader in the prestige beauty industry, known for its commitment to sustainability and inclusivity.
- Benefits: Enjoy competitive pay, product discounts, mental health support, and extensive training opportunities.
- Why this job: Kickstart your career in beauty with hands-on experience in business planning and customer engagement.
- Qualifications: Retail management experience is preferred; passion for haircare and leadership skills are essential.
- Other info: Flexible hours and a supportive culture make this role perfect for ambitious individuals.
The predicted salary is between 24000 - 36000 £ per year.
This role is for those passionate about haircare. As a highly skilled Counter Manager, you will provide welcoming, authentic, and personalized service to customers, aiming to meet all customer service and sales targets. We foster a culture of diversity and inclusivity, offering excellent training and development to support your career growth.
You will be responsible for creating and executing a business plan to attract and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.
If you are ambitious, proactive, and passionate about business planning and coaching, this role is a great first step towards a fulfilling career in the prestige beauty industry with a leader like Estée Lauder Companies.
This position provides exposure to business planning, consumer insights, event management, customer relationship management, marketing, and development opportunities, equipping you with skills to progress within the industry.
Compensation and Benefits- Competitive salary
- Annual and family leave
- Product discounts and staff credits on ELC brands
- Mental health initiatives (Unmind app and Employee Assistance Program)
- Exclusive discounts through benefits platform
- Work-life support programs
- Extensive training and development opportunities
While formal qualifications in haircare are not mandatory, we are committed to your development to fill any gaps. You should have:
- Proven retail management or assistant management experience, preferably in beauty or a fast-paced retail setting
- Ability to demonstrate products and services using advanced technology
- Experience in setting sales and customer service targets, analyzing sales, and staff scheduling
- Experience in retail operations, including inventory, facilities management, and cash reconciliation
- Proven leadership, coaching, and team development skills
- Experience in creating and executing in-store events
- Flexible availability across days and hours, with a discussion of your availability with the hiring manager
- Proficiency in Microsoft Office
- Proof of right to work and reside in the country
Aveda - Counter Manager - John Lewis - 30 Hours employer: Aveda
Contact Detail:
Aveda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aveda - Counter Manager - John Lewis - 30 Hours
✨Tip Number 1
Familiarise yourself with Aveda's brand values and product range. Understanding their commitment to sustainability and natural ingredients will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Prepare to discuss your previous retail management experiences in detail. Highlight specific examples where you've successfully led a team, met sales targets, or executed in-store events, as these are key aspects of the Counter Manager role.
✨Tip Number 3
Showcase your customer relationship management skills by preparing anecdotes that illustrate how you've built rapport with customers and resolved issues effectively. This will demonstrate your ability to provide exceptional service.
✨Tip Number 4
Be ready to discuss your approach to business planning and strategy. Think about how you would attract and retain customers at the counter, and be prepared to share innovative ideas that align with Aveda's mission.
We think you need these skills to ace Aveda - Counter Manager - John Lewis - 30 Hours
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Counter Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your retail management or assistant management experience, particularly in beauty or fast-paced environments. Use specific examples to demonstrate your ability to meet sales targets and manage customer relationships effectively.
Showcase Leadership Skills: Since the role involves leading a team, make sure to include examples of your leadership and coaching abilities. Discuss any previous experiences where you successfully developed a team or executed in-store events.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for haircare and the beauty industry. Explain why you want to work for Aveda and how your skills and experiences make you a great fit for the Counter Manager role.
How to prepare for a job interview at Aveda
✨Show Your Passion for Haircare
Make sure to express your enthusiasm for haircare during the interview. Share personal experiences or stories that highlight your passion for beauty products and customer service, as this role is all about creating a welcoming environment for customers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you coached team members or managed conflicts, as strong leadership is crucial for a Counter Manager role.
✨Know Your Numbers
Be ready to discuss your experience with sales targets and customer service metrics. Familiarise yourself with key performance indicators relevant to retail management, as this will show your analytical skills and understanding of business operations.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as managing a busy store or dealing with a dissatisfied customer. Practising your responses will help you convey your problem-solving abilities and customer relationship management skills effectively.
