Supplier Relationship Manager

Serving our customers, communities, and planet a little better every day.

Salary – from £50,240 + annual bonus & benefits

Location - Edinburgh, Glasgow, Newcastle or Reigate, Hybrid working

Office Attendance - Our roles are hybrid, you should be able to work in our offices 2 days per week.

Closing Date - Applications 24th January 2025 at 5pm.

We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

We’re recruiting for a strategic Supplier Relationship Manager to join our Tesco Underwriting team. The role focuses on a wide range of services that are provided to our Tesco Underwriting and Tesco Insurance and Money Services team. Driving compliance with our Account Management framework alongside commercial value, to achieve Tesco’s Big 3 Objectives.

The successful candidate will strengthen and manage critical relationships in supporting the wider business to ensure positive outcomes for our customers. In this relationship manager role, you’ll be responsible for managing the governance of the services provided by third-party suppliers. You’ll ensure continued strengthening of external relationships and that ongoing governance of services is operating successfully and efficiently.

The Role

• Fully understanding the services provided by third parties to IMS, engaging relevant internal stakeholders and report on performance, service, and risk exposures.
• Ensuring appropriate governance of the services provided by third parties to maintain and update the management framework and ensure adherence in BAU.
• Liaising with key business areas for on budget forecasting and queries on actuals.
• Managing business services and ensuring they are regularly reviewed, and updates are made in line with the appropriate contract approval process.
• Identifying opportunities for improvement in service processing, and adherence to account management framework.
• Identifying shortcomings and improvements to existing processes, systems and procedures, and ensuring delivery of efficiency outcomes.

We need you to have

• Strong stakeholder management skills, and the ability to communicate across various levels of the business, as well as growing relationships.
• Experience of managing motor and home partners including their impact within the supply chain.
• Adaptability to changing priorities, able to take on new opportunities and tough challenges with a sense of urgency and high energy.
• Identifying contract efficiencies required and managing these through to approval.
• Identifying and evaluating risks, issues, dependencies, and constraints associated, escalating where appropriate.
• Excellent communication & presentation skills.
• Experience in driving performance in line with Contractual SLAs, KPIs/service measures and MI/reporting.

And if you have these even better

• Knowledge of FCA/PRA regulations relating to outsourcing and supplier activity is desirable.
• Managing clients or suppliers and/or services, preferably within Insurance.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and a virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

Interviews are expected to be held in January 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there’s no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!