Service Design and Transition Manager

On behalf of The Home Office, we are looking for a Service Design and Transition Manager (Inside IR35) for a 12 month contract. Hybrid working with 2 days per week required in Croydon.

The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain. The Home Office covers three systems: Homeland Security, Public Safety, and Borders, Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities while providing increasingly efficient and secure services for the public.

We are looking for individuals with a background in IT Service Management and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams. SDTMs will be part of the Home Office’s SADI practice and will contribute to the definition of standards and continual service improvement.

An active SC Clearance is an essential requirement for this role; as a minimum, you must be willing and eligible to undergo checks. Experience of successful Service Design and Transition. Experience in ITIL-aligned Service Management. Setting expectations and managing stakeholders, both internal and external. Experience in onboarding third-party suppliers. Public sector exposure. Experience of Agile development methodology.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident: As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such, the payment to the intermediary and your income resulting from this contract will be different.