L\'Oréal Luxe Indi Brands Counter Manager, Boots Eldon Square (37.5 hours)

Working for L'Oréal Indi Brands, nothing gets in the way of good vibes. We make authentic connections and encourage our teams and customers to be unapologetically themselves. Conventional beauty has never been our thing. We value self-expression, pushing boundaries and empowering our community. Our brands move at the speed of culture, drive innovation and see the beauty in everything. We believe that skin knows no gender and one size doesn’t fit all when it comes to Make-Up and have a passion for helping people achieve their own goals. Our teams create a space where people explore, play, have fun, and everyone feels welcome.

What you’ll be doing:

• Motivating yourself and/or your team to ensure sales targets are met and deliver an incredible customer experience.
• Achieving sales goals - One Indi brand target agreed with Area Manager, achieved through authentic delivery of Indi service model delegating to your team.
• Eventing and Animating – Bring to life key moments across Indi brands building your business with innovation by creating both on counter events/internal/external link ups.
• Developing/coaching your team, delivering regular training and feedback.
• Effectively communicating with your team, Area Manager, Store/Department Manager and Store Teams to create an environment where everyone feels at their best.
• Oozing passion for Indi brands and delivering exceptional service, being a luxe role model, leading by example to your teams to deliver memorable experiences.
• Keeping up to date with the latest Make-Up and skincare trends.
• Being an Indi Brand advocate – Sharing your love for the brands and products on internal and external social channels in line with company policies.
• Stock – Ensure counter is stocked and levels are accurate. Working with in store operational teams and Area Managers to address any concerns immediately.
• Staff Rotas – completed in a fair, accurate and timely way one month in advance.
• Administration.

What you’ll need:

• To have energy for building and nurturing relationships with your customers, teams and community.
• Experience managing a team or solo account.
• Be able to analyse sales, manage stock, and business operations.
• Have a proven record of sales targets and KPIs.
• Experience in training, leading, coaching and managing a team to success.
• Be open minded and enjoy working by yourself.
• To be at ease digitally.
• To be able to communicate with your team/customers/store team and area managers.

Support and development will you receive:

• An Indi brand induction will consist of face to face and online modules in your first 3 months.
• A full induction into the role of Business Manager including all admin.
• Regular training with your Area Manager, Education Manager and Peers.
• Education on Service, Retail, Skin Care, Make-Up and Wellness.
• Following this, a full training induction will also be held in our beautiful head office in Hammersmith, London to connect you with the rest of the Indi Brand Community.
• Regular training events where you get your hands on the latest innovation and trend setting products.
• Self learning is at your fingertips, with access to our internal platform that allows you to connect with the wider Indi Brand Community.
• The opportunity to work with your counter manager, Area Manager and Education team to progress into future roles.
• Coaching and developing your team to host your customers across our beauty play zones, you will immerse them in memorable and genuine face to face store experiences, developing personal connections with your customers to build trust and loyalty.
• Being a personal shopper for your customers allows you to identify and understand needs, providing tailored recommendations and education on products.

Benefits And Rewards:

• Competitive Salary & Commission Scheme.
• Access to 35 brands worth of products within our L'Oréal Staff Shop.
• 30 days holiday (inclusive of BHs).
• Additional support on Mental health and financial advice is also on offer.
• Working for L'Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L'Oréal.