Technical Account Manager in London

When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental. Our Technical Account Managers are key players in building long-lasting relationships with our customers, based on deep technical expertise, sharp commercial insight, and a strong understanding of their business needs. They guide customers in turning complex product capabilities into measurable business outcomes. They combine a strong understanding of our platform's capabilities with a clear view of each customer's goals, owning retention, expansion, and advocacy for a focused book of strategic customers. By offering strategic guidance and aligning platform use with business priorities, they help customers make the most out of their investment in Avature.

Your challenges and objectives:

• Gain extensive knowledge of Avature's highly configurable platform, including future capabilities, AI features, and technical components.
• Gain business acumen, discussing ROI and process efficiency with senior leaders.
• Navigate complex stakeholder landscapes, connecting platform usage to business-level and C-level objectives.
• Drive customer retention, expansion, and advocacy, positioning yourself as a trusted advisor and thought partner.
• Monitor customer health and proactively address risks, orchestrating multi-team mitigation plans when needed.
• Maintain Avature's reputation of providing superior customer service and strategic guidance.

Your day-to-day activities:

• Manage a select portfolio of strategic customers and lead their success plans.
• Scope and oversee change-request projects end-to-end: requirements, internal coordination, and delivery assurance.
• Hold strategic alignment sessions, roadmap briefings, and value reviews with senior stakeholders.
• Analyze platform usage and health metrics to identify adoption trends, risk signals, upsell, and cross-sell opportunities.
• Guide customers on best practices and technical capabilities to maximize their investment in Avature.
• Partner with the Renewals team to ensure seamless contract execution and win-win terms.
• Continuously update your knowledge of Avature's evolving platform, including new features, AI developments, and industry trends.

About you:

Minimum Qualifications:

• Fluent in English and French, with excellent verbal and written communication skills.
• Strong analytical mindset, with the ability to see the bigger picture, matching specific Avature solutions to each client's business objectives.
• Independent and self-motivated, capable of leading complex projects and navigating ambiguity.
• Strong organizational skills and ability to manage multiple initiatives in parallel.
• Capable of grasping and explaining technical concepts in clear, business-oriented terms.
• Comfortable engaging with both technical users and senior stakeholders.
• Willing and eligible to be sponsored for a UK government Security Check.

Preferred Qualifications:

• Previous experience working with large multinational companies, navigating complex and global stakeholder maps.
• Previous experience in high-growth SaaS companies will be highly valued.
• Familiarity with HR-tech solutions such as ATS, HCM, and functional HR platforms (e.g., talent acquisition, talent management, learning).
• Fluency in AI tools and analytics models—such as Gen-AI copilots and prompt engineering—to accelerate day-to-day work, support decision-making, and enhance customer enablement.

About us:

Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments. We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization. At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual's professional trajectory.

What we offer:

• A fast-paced, energetic, and engaging environment.
• Flexible hours - Work from home.
• Competitive salary, with one review a year.
• Permanent contract.
• 20 days of annual leave per year, plus UK bank holidays.
• Pension plan with a 3% Avature contribution and a minimum 5% employee contribution.
• Four days a year to attend events related to professional development.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.