At a Glance
- Tasks: Engage with customers, provide skincare consultations, and achieve retail targets.
- Company: Join Kiehl's, a skincare brand with a rich heritage since 1851, part of L'Oréal.
- Benefits: Enjoy competitive salary, commission, free products, 30 days holiday, and mental health support.
- Other info: Receive training, earn a 'Kiehl’s Wings Pin', and contribute to our sustainability mission.
- Why this job: Be part of a passionate team, develop your skills, and make a positive impact on customers' lives.
- Qualifications: No prior skincare experience needed; just bring your passion for people and skincare!
The predicted salary is between 24000 - 36000 £ per year.
“When you love your work and the people you work with, amazing things happen…” Freedom to go beyond, that’s the beauty of L’Oréal. Are you passionate about people and skincare? Do you love connecting with your clients and helping them achieve their skincare goals? We are looking for you!
Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are customer focused, rich with skincare expertise that is rooted in our pharmaceutical heritage and combine the best of nature and science to achieve healthier younger looking skin. Our team at Kiehl’s embody our distinguishing values bringing our heritage and ethos to life in store with their customers.
Key Responsibilities- You will be passionate about Skincare and delivering exceptional service; even if you don’t have experience within the skincare industry, we will give you the tools you need to be successful within your role at Kiehl’s.
- You are a real people person and love meeting new people, taking them on a personal journey to make them feel amazing.
- Meeting and greeting prospective customers in store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge.
- You will proactively approach customers in a warm and friendly manner to provide exceptional customer experience.
- Exceptional service and achieving your retail targets and key strategic goals.
- You will build loyalty with your customers, contacting them to find out how their new skincare routine is going and inviting them back into the boutique to sample new products!
- You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
- You will be part of our ‘Kiehl’s Gives’ Mission supporting our chosen local and global partners.
- Your induction will consist of regular training with our Education Team, Area Manager, Education Mentor and Peers.
- Once passing your training, you will receive your ‘Kiehl’s Wings Pin’ to wear with pride on your lab coat!
- You will attend quarterly team trainings where you will have an intro to all new launches and skin application techniques.
The future is yours! We have many development programs on offer with Kiehl’s.
Benefits And Rewards- Competitive Salary & Commission Scheme
- Access to 35 brands worth of products within our L’Oréal Staff Shop
- Allocated allowance of free products twice a year!
- 30 days Holiday (Inclusive of Bank Holidays)
- Additional support on Mental health and financial advice is also on offer.
- Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on.
- At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued.
Kiehl\'s Skin Pro White City Westfield London (40 Hours) employer: Avature
At Kiehl's, located in the vibrant Westfield London, we pride ourselves on fostering a dynamic and inclusive work culture where passion for skincare meets exceptional customer service. Our employees benefit from comprehensive training, generous product allowances, and a commitment to personal and professional growth, all while being part of a brand that values sustainability and community engagement. Join us to not only advance your career but also to make a meaningful impact in the lives of our customers and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Kiehl\'s Skin Pro White City Westfield London (40 Hours)
✨Tip Number 1
Familiarise yourself with Kiehl's product range and their unique selling points. Understanding the brand's heritage and values will help you connect with customers and demonstrate your passion for skincare during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock consultation. This will help you become comfortable with skin consultations and improve your ability to empathise and connect with potential customers.
✨Tip Number 3
Showcase your enthusiasm for skincare and people by sharing personal experiences or stories related to skincare. This can help you build rapport with customers and demonstrate your genuine interest in helping them achieve their skincare goals.
✨Tip Number 4
Research the latest trends in skincare and be prepared to discuss them. Being knowledgeable about current industry trends will not only impress your interviewers but also show that you are proactive and committed to staying informed in the field.
We think you need these skills to ace Kiehl\'s Skin Pro White City Westfield London (40 Hours)
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Kiehl's history, values, and product offerings. This will help you convey your passion for skincare and align your application with their ethos.
Highlight Relevant Skills:Even if you lack direct experience in skincare, emphasise your customer service skills and any relevant experiences that showcase your ability to connect with people and provide exceptional service.
Craft a Personal Statement:Write a compelling personal statement that reflects your enthusiasm for skincare and your desire to help customers achieve their skincare goals. Share any personal experiences that relate to this passion.
Tailor Your CV:Ensure your CV is tailored to the job description. Highlight any previous roles where you demonstrated an entrepreneurial spirit or contributed to team success, as these qualities are valued by Kiehl's.
How to prepare for a job interview at Avature
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare during the interview. Share any personal experiences or knowledge you have about skincare products and routines, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Connection
Since the role involves connecting with clients, be prepared to discuss how you build relationships with customers. Share examples of how you've provided exceptional service in previous roles, even if they weren't in the skincare industry.
✨Demonstrate Empathy and Listening Skills
Kiehl's values empathy and understanding. During the interview, showcase your ability to listen to customer needs and respond thoughtfully. You might want to prepare a scenario where you successfully addressed a customer's concerns.
✨Highlight Team Spirit and Initiative
Talk about your willingness to contribute to the team and share ideas. Kiehl's looks for candidates with an entrepreneurial spirit, so mention any past experiences where you took the initiative to improve team performance or customer experience.
