Infrastructure Engineer Professional Cheltenham, GB

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients,whom may be at their site or one of our CIC or IBM locations.Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

·A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications

·Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us

·Feedback and checkpoints throughout the year

·Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks

·A culture where your ideas for growth and innovation are always welcome

·Internal recognition programs for peer-to-peer appreciation as well as from manager to employees

·Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme

·More traditional benefits, such as 25 days holiday(in addition to public holidays),online shopping discounts, an Employee Assistance Program, a grouppersonal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you\'ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We\'re seeking an experienced Infrastructure engineer to join our team. As a key member of our infrastructure team, you\'ll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.

Key Responsibilities:

• Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
• Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
• Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
• Ensure the security and integrity of our systems against cybersecurity threats.
• Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
• Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
• Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
• Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
• Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
• Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
• Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
• Provide regular service management reports to keep clients informed.
• Follow ITIL processes and Integrated Service Level Management best practices.

This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which involves a collaborative and dynamic work environment and professional growth and development opportunities.

Required education

None

Preferred education

Bachelor\'s Degree

Required technical and professional expertise

• Strong experience in system administration, infrastructure management, and cloud computing.

Proficiency in infrastructure as code tools like Ansible and Terraform.

Experience with DevOps practices and tools.

Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).

Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).

Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).

Strong troubleshooting and problem-solving skills.

Experience with ITIL processes and service management.

Excellent communication and reporting skills.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.

Preferred technical and professional experience

• Experience with AI/ML workloads and infrastructure.
• Knowledge of cybersecurity best practices and threat mitigation.
• Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job ID

38743

City / Township / Village

State / Province

Gloucestershire

Country

United Kingdom

Work arrangement

Hybrid

Employment type

Regular

Position type

Professional

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?