Health and Wellbeing Coach

The role is home-based but you need to be based within Bristol or within a commutable distance as there will be adhoc community work as part of the role. This role is Fixed term until March 2026.

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:

• Healthy Eating and Nutrition
• Physical Activity
• Weight Management

As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life. The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.

To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:

• Triage and assessment
• Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
• Problem solving
• Motivational interviewing
• Signposting

Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:

• Face-to-face, telephonic, and digital health coaching
• Multi-mix communications methods including in-app messaging, text, and email.

Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation. Advocate the use of behaviour tracking tools (online or offline). Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change. A strength-based approach, that maximises opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.

To deliver services in line with quality standards, national / government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately – inclusive on supporting onward referral to wider services.

Support with outreach community engagement work inclusive, but not limited to:

• Screening services (e.g., NHS Health Checks)
• Community and stakeholder events
• External meetings and networks
• Roadshows and pop-ups

Work in line with business and contract performance requirements including:

• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.

Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development. A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators (KPIs).

To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:

• Caseloads can be managed efficiently, effectively and at scale.
• Team members are able to support in population behaviour change as required and in line with need.
• Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey.
• Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services.
• Data audits accurately capture activity, productivity, utilisation, and outcomes.

Salary Non-London: £23,700 - 28,700

Qualifications & Experience

• Relevant health coaching qualification or an accredited health coaching skills programme.
• A minimum of six months of direct health coaching delivery.
• Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction).
• Evidence of supporting vulnerable individuals through a change process.
• Experience of caseload management demonstrated via the use of a Case Management System.
• Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace.
• Evidence of continuous professional development to ensure the delivery of the most recent and up-to-date health coaching provision to the correct quality standard.
• Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle.

Desirable:

• Membership of professional body (ICF, EMCC, AoC, UKHCA).
• Experience of managing and supervising individuals and teams.
• Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc.
• Experience of supporting people remotely / telephonically / digitally.
• Evidence of working with individuals with long term health conditions.
• A strong understanding of the social determinants of health.
• A strong understanding of population-based approaches including segmentation and risk stratification.
• A strong understanding of behaviour change principles and methodology including the COM-B model and behaviour change wheel.
• Excellent oral and written communication skills with people from a wide variety of backgrounds.
• Commitment to personal development / training.
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including those who work during the day, shift workers and those with children of school age.
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements.

Key Business Priorities

• Internal: Co-workers, managers, and wider team, Health Division colleagues, Maximus companies and associates, Colleague forums.
• External: Local Authority, Integrated Care Partnerships / Boards, Community and Voluntary sector, Sub-contractors and key partners, Community stakeholders, Co-location cooperatives, Healthcare settings including GP Practices / Primary Care Networks.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.