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For Companies At a Glance
- Tasks: Be the friendly face of Lapland, helping guests with their queries and ensuring a magical experience.
- Company: Join Lapland, an immersive theatrical production celebrating the wonder of childhood and festive magic.
- Benefits: Enjoy £13.25 per hour, free meals, drinks, discounts, and a shuttlebus from Macclesfield Train Station.
- Why this job: Create unforgettable memories for families while working in a fun, dynamic environment filled with joy.
- Qualifications: No specific qualifications required, just a passion for delivering excellent guest service.
- Other info: Mandatory paid training starts late October; be ready to embrace the magic of Lapland!
About Lapland
Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.
Role Overview –
Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.
Responsibilities include;
- Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic!
- Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate.
- Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village.
- Use of our onsite system to assist guests with a variety of questions, queries, and requests.
Working environment and requirements include;
- Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience.
- Guest-facing position, requiring high-levels of interaction on a consistent basis.
- Use of technical equipment, including touchscreen tablets.
- Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.
Where is Lapland?
Lapland is based in Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY .
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
- Hourly pay of £13.25 per hour, plus holiday pay which is paid at the end of your contract
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Shuttlebus from Macclesfield Train Station to event site.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!
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Guest Relations Host - Manchester employer: Avature
Contact Detail:
Avature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Host - Manchester
✨Tip Number 1
Familiarise yourself with the Lapland brand and its values. Understanding the essence of what makes Lapland special will help you connect with guests and embody the magic they expect.
✨Tip Number 2
Practice your customer service skills in high-pressure situations. Since you'll be handling guest queries and complaints, being calm and composed under pressure is crucial for delivering that world-class service.
✨Tip Number 3
Get comfortable with using technology, especially touchscreen devices. As part of your role, you'll be assisting guests with various requests using onsite systems, so being tech-savvy will give you an edge.
✨Tip Number 4
Show your enthusiasm for creating memorable experiences. During any interactions, whether in person or during interviews, let your passion for making magical moments shine through; it’s a key part of the Lapland experience.
We think you need these skills to ace Guest Relations Host - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Relations Host position. Tailor your application to highlight relevant experiences that demonstrate your ability to deliver a premium guest experience.
Craft a Personal Statement: Write a personal statement that reflects your passion for providing excellent customer service. Use specific examples from your past experiences where you successfully resolved guest issues or enhanced their experience, showcasing your problem-solving skills.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to this role, such as communication, empathy, and the ability to work in a fast-paced environment. Mention any experience with technical equipment or systems, as this is part of the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Avature
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the Guest Relations team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific guest situations or complaints. Think of scenarios where you successfully resolved issues and be ready to discuss your thought process and actions taken.
✨Familiarise Yourself with the Brand
Research Lapland and its unique offerings. Understanding the brand's story and values will help you connect with the interviewers and demonstrate your commitment to being an ambassador for their magical experience.
✨Demonstrate Strong Communication Skills
As a Guest Relations Host, effective communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to showcase your ability to engage with guests in a friendly and approachable manner.
