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- Tasks: Ensure a safe and enjoyable ice skating experience for all guests at our magical Frozen Pond.
- Company: Join LaplandUK, a unique immersive theatrical production celebrating childhood wonder and magic.
- Benefits: Earn £12.25 per hour, enjoy free meals, drinks, and discounts, plus shuttle services to the site.
- Why this job: Be part of a team creating unforgettable memories in a whimsical environment filled with joy.
- Qualifications: No specific qualifications required; just a passion for customer service and a love for fun!
- Other info: Mandatory paid training starts late October; flexible shifts available during the festive season.
Date
Wednesday, July 9, 2025
Description & Requirements
About Lapland
Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.
Role Overview:
Ice Skating is a must-do when visiting Lapland and our Ice Rink team make sure that ‘Father Christmas’ Frozen Pond’ is an enjoyable and safe experience for all guests, regardless of their age or ability!
Responsibilities include:
- Safety management of the ice rink, ensuring guests are using the facility in a safe and appropriate manner.
- Pro-actively manage the condition of the ice rink, ensuring that the ice surface is maintained to standard through the operational day.
- Manage the issue and collection office skates, safeguarding guests’ personal belongings and storing them appropriately.
- Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
- Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
- Shuttlebus from Ascot Train Station to event site.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!
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Frozen Pond (Ice Rink) Assistants - Ascot employer: Avature
Contact Detail:
Avature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frozen Pond (Ice Rink) Assistants - Ascot
✨Tip Number 1
Familiarise yourself with the unique aspects of Lapland and its immersive experience. Understanding the magical environment and the importance of safety on the ice rink will help you stand out during interviews.
✨Tip Number 2
Show your enthusiasm for working with families and children. Highlight any previous experience in customer service or roles that involved engaging with guests, as this aligns perfectly with the role's focus on delivering a world-class service.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios on the ice rink, such as managing safety or resolving guest issues. This will demonstrate your proactive approach and problem-solving skills, which are crucial for this position.
✨Tip Number 4
Network with current or past employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Frozen Pond (Ice Rink) Assistants - Ascot
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Ice Rink Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or safety management. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for working at Lapland and how you can contribute to creating magical experiences for guests. Mention specific skills that relate to ice rink management and customer interaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avature
✨Show Your Enthusiasm for the Role
Make sure to express your excitement about working at Lapland and being part of the magical experience. Share why you love ice skating and how you can contribute to creating memorable moments for guests.
✨Demonstrate Safety Awareness
Since safety management is a key responsibility, be prepared to discuss your understanding of safety protocols. You might want to share any previous experiences where you ensured safety in a similar environment.
✨Highlight Customer Service Skills
The role requires delivering world-class service, so think of examples from your past where you went above and beyond for customers. Show that you can handle issues on the spot with a positive attitude.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position. Ask about the training process, team dynamics, or how they ensure the ice rink remains in top condition throughout the day.
