At a Glance
- Tasks: Join us as a Payroll Specialist, providing top-notch customer service and resolving payroll queries.
- Company: IBM Consulting is a leader in business and technology transformation, driving innovation globally.
- Benefits: Enjoy a hybrid work model, continuous learning opportunities, and a supportive team environment.
- Other info: Flexible working patterns may be available; we celebrate diversity and inclusion in our workplace.
- Why this job: Be part of a dynamic team that values collaboration and personal growth while making a real impact.
- Qualifications: Experience with Oracle HR and Payroll is essential; a positive attitude and strong communication skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
The Symatrix Managed Services teams offer a range of services to our customers:
· Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, LearningManagement, Recruitment and Payroll on both E-Business Suite and HCM Cloud
· Hosting and DBA Services
· Business Process Outsourcing for HR Administration and Payroll Solutions
· Testing as a Service
The Payroll Specialist will provide a first point of contact for specified BPO team customers by:
· To be a client facing representative of the BPO team, providing exceptional customer service at all times
· Providing a positive, personal, responsive, and efficient service to all our customers.
· Providing the fastest route to customer resolution.
· Setting clear expectations and following up on what we say.
· Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly.
· To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
In this role, you\'ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
· Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
· Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
· Deal with all Customer Telephone enquiries in line with SLA
· Ensure confidentiality of Customer data is maintained at-all-times
· Provide scheduled Payroll reports
· Support the BPO Manager in providing regular service delivery reports
· Customer advisor on Payroll legislation
· To work in line with all Payroll processes as per documented manuals
· Document changes to Customer process and procedures
· Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service.
· UAT of any system changes
· To work in line with the Symatrix ISMS
· To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth runningof the Company
· To support new Customers when required, the on-boarding of new Customers and UAT of new Customersolutions.
· To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
Required education
None
Required technical and professional expertise
Essential:
· Experience of Oracle HR and Payroll (E-Business or Cloud)
· UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
· A positive “can do” approach
· Proven experience of UK Payroll administration
· Commitment to delivering the highest standards of Customer care.
· Ability to work in a fast moving, dynamic environment
· Proven ability to build and maintain strong relationships with Customer peers
· Excellent personal communication skills
· Good Telephone manner
· Good interpersonal skills
· Strong Team player
· Good problem-solving skills
· Detailed knowledge of UK Payroll legislation
· Knowledge of Data Protection and Information Security regulations.
Desirable:
· Experience of Oracle HRMS implementation/ project experience
· Experience of Oracle HR
· Experience of systems support
· Experience of a help or service desk
· Experience of working for an outsource provider.
· Experience of large Payrolls
· Experience of reporting tools
· Detailed knowledge of UK HR legislation
· Knowledge of International Payroll legislation
· Experience of working in a team when a new HR & Payroll solution has been implemented.
· Experience of working in a fully managed Payroll environment
· CIPP or CIPD qualified.
ABOUT BUSINESS UNIT
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Job Title
Payroll Specialist - BPO - UK
Job ID
49556
City / Township / Village
Manchester
State / Province
Manchester
Country
United Kingdom
Work arrangement
Hybrid
Area of work
Enterprise Operations
Employment type
Regular
Position type
Professional
No Travel
Company
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
#J-18808-LjbffrEnterprise Operations Payroll Specialist - BPO - UK Professional Manchester, GB employer: Avature
At IBM, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Enterprise Operations Payroll Specialist in Manchester, you'll benefit from a supportive environment that encourages continuous learning and professional growth, alongside competitive compensation and flexible working arrangements. Join us to be part of a team that values innovation and collaboration, making a meaningful impact for our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Operations Payroll Specialist - BPO - UK Professional Manchester, GB
✨Tip Number 1
Familiarise yourself with Oracle HRMS products, especially the Payroll module. Understanding the nuances of these systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on UK Payroll legislation and data protection regulations. Being well-versed in these areas will show that you are prepared to handle sensitive information responsibly and can navigate the complexities of payroll administration.
✨Tip Number 3
Practice your customer service skills, particularly over the phone. Since this role involves direct communication with clients, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the payroll and HR sectors, especially those familiar with BPO environments. Engaging with industry peers can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Enterprise Operations Payroll Specialist - BPO - UK Professional Manchester, GB
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in Oracle HR and Payroll systems. Emphasise your customer service skills and any previous roles that required problem-solving and communication.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide exceptional customer service and your understanding of UK Payroll legislation.
Showcase Relevant Skills:Clearly outline your technical skills related to payroll administration and any experience with BPO services. Highlight your ability to work in a fast-paced environment and your commitment to maintaining confidentiality.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Avature
✨Know Your Payroll Legislation
Make sure you brush up on UK Payroll legislation before the interview. Being able to discuss relevant laws and regulations will show your expertise and commitment to the role.
✨Demonstrate Customer Service Skills
Since this role involves being client-facing, prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to resolve queries efficiently and maintain customer satisfaction.
✨Familiarise Yourself with Oracle HRMS
As experience with Oracle HR and Payroll is essential, ensure you can speak confidently about your familiarity with these systems. If possible, mention specific projects or tasks where you've used them.
✨Show Your Team Spirit
This position requires strong teamwork skills. Be ready to share experiences where you've collaborated effectively with others, especially in a fast-paced environment. Emphasise your ability to build relationships with colleagues and clients alike.
