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For Companies At a Glance
- Tasks: Deliver world-class customer service and maximise sales opportunities.
- Company: Join World Duty Free, a leader in retail with a supportive team culture.
- Benefits: Enjoy free parking, bonuses, discounts, and wellbeing support.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Passion for teamwork, flexibility, and strong communication skills.
- Other info: Comprehensive training provided to ensure your success.
The predicted salary is between 24000 - 36000 £ per year.
Overview
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
Responsibilities
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
What you need to be a Customer Service Assistant at World Duty Free
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism
Benefits
- Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
- Company bonus scheme
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
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Customer Service Assistant employer: Avature
Contact Detail:
Avature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research World Duty Free and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since good communication is key for a Customer Service Assistant, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to fast-paced environments in the past. Share specific examples that highlight your ability to stay calm under pressure and work effectively as part of a team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. This will show that you’re not just looking for a job, but that you genuinely care about providing a world-class service experience.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Customer Service Assistant role. Use keywords from the job description, like 'teamwork' and 'flexibility', to demonstrate that you’re the perfect fit for our fast-paced environment.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Proofread for any typos or grammatical errors, and ensure your language reflects the professionalism we value at World Duty Free. A polished application shows us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Avature
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and promotions offered by World Duty Free. This will not only show your enthusiasm for the role but also help you answer questions about how you would maximise sales opportunities.
✨Showcase Your Team Spirit
Since teamwork is essential for this position, be prepared to share examples of how you've successfully worked in a team before. Highlight your flexibility and ability to adapt to different situations, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Good communication is key in customer service. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various situations.
✨Exude Enthusiasm and Professionalism
Your attitude can make a huge difference. Approach the interview with a positive mindset and a can-do attitude. Show that you're self-motivated and genuinely excited about the opportunity to contribute to the team at World Duty Free.
