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- Tasks: Provide top-notch technical support to Bloomberg clients and troubleshoot connectivity issues.
- Company: Join Bloomberg, a leader in financial solutions and global market insights.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Dive into the fast-paced world of finance while honing your tech skills and making an impact.
- Qualifications: Fluency in English and Japanese, plus a passion for technology and customer service.
- Other info: Ideal for tech-savvy individuals eager to thrive in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Bloomberg Technical Support Specialist (Japanese Speaker) – Financial Solutions
Location: London
Business Area: Sales and Client Service
Ref #: 10042321
Description & Requirements
Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
What\’s The Role?
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You\’ll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets – then this may be the opportunity for you.
We\’ll Trust You To:
- Be a self-starter with a passion for technology and a desire to continue to learn
- Have proficiency at multitasking in a dynamic environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg\’s software, network and hardware offerings while coordinating with clients and partners
- Fix, supervise, handle, and maintain all Bloomberg’s private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
- Multitask to prioritize a high volume of simultaneous calls, instant messages and tickets, alongside team related tasks and initiatives
- Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
You\’ll Need To Have:
- Fluency in English and Japanese (Written & Spoken)
- Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
- Experience with communicating and coordinating with internal/external partners
- A real passion and proven experience of supporting technology across a multitude of platforms
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
- Superb interpersonal skills
- Demonstrate an ability to remain calm under pressure
- An aptitude for multitasking
We\’d Love To See (Nice To Have):
- Knowledge of telecommunication lines, basic network design, and security
- CompTIA A+, CCNA or NET+ certification
- Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
- Message protocols knowledge including FIX 4.0, FIX 4.2, and FIX 4.4
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Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions employer: Avature
Contact Detail:
Avature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions
✨Tip Number 1
Familiarize yourself with Bloomberg's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to network protocols and hardware. Being able to discuss specific examples of how you've resolved technical issues in the past can set you apart.
✨Tip Number 3
Practice your communication skills in both English and Japanese. Since you'll be interacting with clients and partners, being able to convey complex technical information clearly in both languages is crucial.
✨Tip Number 4
Network with current or former Bloomberg employees if possible. They can provide insights into the company culture and the specifics of the Technical Support Specialist role, which can be invaluable during your application process.
We think you need these skills to ace Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, especially the importance of technical troubleshooting and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in technical support, particularly in financial services or technology. Mention specific examples where you successfully resolved technical issues or provided exceptional customer service.
Showcase Language Proficiency: Since fluency in English and Japanese is crucial for this role, make sure to clearly indicate your language skills in your application. If you have any certifications or relevant experiences that demonstrate your proficiency, include those as well.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'multitasking', 'stakeholder management', and 'network protocols', to show that you are a perfect fit for the position.
How to prepare for a job interview at Avature
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding router commands and network protocols. Highlight any relevant experience you have with troubleshooting hardware and software issues, as this will be crucial for the role.
✨Demonstrate Your Multitasking Ability
Since the role involves handling multiple calls, messages, and tickets simultaneously, share examples from your past experiences where you successfully managed high-pressure situations while maintaining excellent service quality.
✨Communicate Effectively in Both Languages
Fluency in English and Japanese is essential. Practice articulating your thoughts clearly in both languages, especially when discussing technical concepts, to demonstrate your communication skills during the interview.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would handle interactions with various stakeholders, including telco vendors. Prepare examples that showcase your interpersonal skills and ability to remain calm under pressure while resolving issues.
